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At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.
Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.
Here, you will find more than just a job—you will find purpose and pride.
Job Title: Technical Service Support
Reporting to: Business Operations Manager
Function: Technical Services
The Technical Service Support will work alongside the Remote Sales Representatives, handling service contract related tasks, supporting new business opportunities and up-selling to existing customers. The role is part of the technical services team, working in close collaboration with other business units and cross functional teams.
▪ Send quotes to customers for service contract renewals. Ensures repeat contract renewal by understanding customer buying decisions making process & patterns
▪ Submit accurate weekly forecasts, along with any other reporting requirements, in conjunction with Baxter’s CRM
▪ Refer on internal leads when appropriate to Remote Sales Representatives
▪ Provides input on new markets, new product introductions, and existing products or supplies.
▪ Promotes and establishes education of the company's products and/or services.
▪ Manages and responds to customer concerns and problems.
▪ Support projects, campaigns, documentation and process improvement.
Qualifications:
The role requires the ability to work independently to meet an individual KPIs, as well as part of a wider team to support the overall Business Unit and Country quotas. Self-motivation, a proactive attitude and excellent communication skills, is key to being successful in the role.
▪ Proven experience in service contract administration; preferably within a Corporate environment
▪ Excellent time management, multi-tasking and organisational skills required.
▪ Strong negotiation skills & Ability to close deals with customers
▪ Demonstrated ability to be proactive and take initiative to get things done.
▪ Tenacity/Intensity and results orientation.
▪ Strong customer focus.
▪ Passion for Improving Business Performance and for Your Ongoing Professional Development
▪ A degree in science, technology, medical, or business related subject, or equivalent experience, preferred
What are some of the benefits of working at Baxter?
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Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
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