Technical Service Specialist

Job Title: Technical Support Specialist (Color Coatings)

Job #: 2025-16627

Location: Exton, PA

Industry: Manufacturing (Paint, Coatings)

Schedule/Shift: Day Shift

Job Description

About the Role

Are you passionate about color, technical precision, and delivering exceptional customer experiences? Join Axalta as a Technical Support Specialist, where you’ll combine your expertise in color matching and product application with a commitment to outstanding customer support. This role is key to ensuring our customers achieve flawless results using Axalta’s industry-leading coatings.

What You’ll Do

Technical Support

• Act as the primary contact for technical inquiries across Axalta’s product lines.
• Guide customers on product selection, mixing, and application per Technical Data Sheets (TDS).
• Provide support for all substrates—plastic, metal, galvanized steel, aluminum—and products including etch primers, fillers, sealers, basecoats, single-stage, and clearcoats.
• Log quality-related complaints in Salesforce and collaborate on resolutions.

Color Support

• Deliver expert assistance on color matching, cross-competitor information, LAB crossovers, and formula adjustments.
• Support customers with color tools such as fan decks, tint charts, and selectors.
• Manage special color requests and escalate improvements for ColorNet and Mobius systems.
• Advise on color correction techniques to achieve optimal results.

Customer Assistance

• Provide responsive support via phone, email, chat, and text during scheduled shifts.
• Supply SDS, COA, Certificates of Conformance, and assist with EDS reports.

Quality Assurance & Continuous Improvement

• Identify workflow improvements and recommend solutions to enhance accuracy and efficiency.
• Collaborate with cross-functional teams to implement quality measures.

• Stay current on emerging technologies, industry trends, and Axalta product innovations.
• Contribute to knowledge articles and ensure all customer interactions are documented in Salesforce.

What We’re Looking For

• Previous experience in collision repair or paint distribution preferred.
• Strong technical aptitude and troubleshooting skills.
• Excellent communication skills to explain technical and color concepts clearly.
• Detail-oriented with a focus on quality and continuous improvement.
• Ability to work independently and in a fast-paced team environment.

Preferred:

• Prior experience in customer support or technical service roles.
• Bilingual in Spanish and English are preferred.

Our Company:

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.  

 

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

Axalta may use technology-assisted tools, including artificial intelligence (AI), to support certain aspects of the recruitment and selection process. These tools may be used to help manage applications, identify job-related qualifications, and assist recruiter review. All hiring decisions involve human oversight and review.

2 - Professionals (EEO-1 Job Categories-United States of America)