JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
TECHNICAL SERVICE MANAGER
Position Overview
The Technical Service Manager will serve as the technical operations leader for JLL's client account, managing critical facility systems and leading a team of technicians to ensure optimal performance of specialized laboratory and manufacturing environments. This role combines hands-on technical expertise with leadership responsibilities to deliver exceptional facility management services in regulated life sciences environments.
Key Accountabilities
Technical Operations Leadership
Lead and coordinate preventive and corrective maintenance programs for life sciences facilities, excluding HVAC systems
Oversee processing of work order tickets through first-level support systems and coordinate repair implementations via external contractors
Ensure compliance with FDA, GMP, and other regulatory standards specific to life sciences environments
Support space management activities using CAFM tools and provide operational assistance for pest control programs
Manage facility renovations, refurbishments, and small infrastructure projects while maintaining operational continuity
Team Leadership & Development
Supervise and develop technical team members, providing coaching and performance management
Drive change management initiatives and process improvements within the technical operations team
Foster a culture of continuous improvement and proactive problem-solving
Identify and implement new service offerings and business opportunities for the account
Quality & Compliance Management
Maintain adherence to JLL safety protocols, quality standards, and environmental guidelines
Ensure all maintenance activities comply with life sciences industry regulations and client SOPs
Document and report on maintenance activities, compliance metrics, and system performance
Participate in audits and regulatory inspections as required
Required Qualifications
Education & Experience
Technical education/certification in facilities management, engineering, or related field
Minimum 5+ years of industrial facility management experience, preferably in life sciences, pharmaceutical, or biotechnology environments
Demonstrated experience in both hands-on maintenance work and supervisory roles
Project management experience with facility maintenance and infrastructure projects
Technical Competencies
Comprehensive knowledge of building systems, mechanical repair, and general maintenance practices
Proficiency with CAFM systems and maintenance management software
Advanced MS Office skills and SAP experience preferred
Understanding of life sciences regulatory requirements (GMP, FDA guidelines) strongly preferred
Leadership & Soft Skills
Proven team leadership and people management capabilities
Excellent communication skills with ability to interface with clients and stakeholders
Strong change management and organizational development skills
Proactive, hands-on approach with ability to work independently
Adaptability and interest in expanding service offerings and business development
Working Conditions
Position requires work in laboratory and manufacturing environments with adherence to safety protocols
May require occasional evening or weekend coverage for emergency responses
Physical demands include walking, climbing, and manual dexterity for equipment maintenance
Our Commitment to Sustainability and Innovation
At JLL, we're committed to building a better tomorrow. As a Senior Facilities Manager, you'll have the opportunity to contribute to our global sustainability initiatives, helping to reduce environmental impacts across our managed properties. You'll also leverage our innovative technologies and data-driven approaches to optimize building performance and enhance occupant experiences.
Growth and Development
As part of the JLL family, you'll benefit from our global reach while working within a supportive local team. We invest in our people through comprehensive training programs, mentorship opportunities, and clear career progression pathways. Our collaborative culture encourages knowledge sharing across our global network, giving you access to best practices and expertise from around the world.
What We Offer
Opportunity to lead a flagship account with significant strategic importance to our organization
Platform to influence and shape best practices in Life Sciences real estate management globally
Exposure to cutting-edge operational practices and technologies across international markets
Collaborative, innovative work environment with access to industry-leading resources and expertise
Comprehensive professional development program and clear advancement pathways
Competitive compensation package including performance-based incentives
Global mobility opportunities within a growing international organization
#LI-WM1
Location:
On-site –Leiden, NLDIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.