Datasite and its associated businesses are the global center for facilitating economic value creation for companies across the globe. From data rooms to AI deal sourcing
and more. Here you’ll find the finest technological pioneers: Datasite, Blueflame AI, Firmex, Grata, and Sherpany. They all, collectively, define the future for business growth.
Apply for one position or as many as you like. Talent doesn’t always just go in one direction or fit in a single box. We’re happy to see whatever your superpower is and find the best place for it to flourish.
Get started now, we look forward to meeting you.
Job Description:
Sherpany by Datasite is the leading Swiss meeting management solution, designed to meet the unique needs of the board, board committee, and executive meetings. Our solution streamlines the entire meeting process to make meetings more productive and thus enhancing company performance. Our customers include well-known medium to large companies in all industries, such as Axpo, Raiffeisen Bank and Calida Group. More than 400 companies already use Sherpany.
We’ve come a long way since 2011. Sherpany is now a team of 150 talented individuals, working from all around the world. Our culture is rooted in trust and responsibility, and we’re proud of the productive and healthy nature of our work environment.
What you will be doing:
Oversee the planning, execution, and delivery of technical projects, ensuring alignment with business objectives, timelines, and quality standards.
Coordinate cross-functional dependencies and manage project scope, schedule, and risks.
Foster a collaborative environment that balances project work with urgent support needs.
Balance resources between ongoing technical projects and incoming support escalations.
Provide regular updates to stakeholders including Product, Engineering leadership, Customer Success, and Support teams.
Own processes for handling support escalations, including triage, assignment, tracking, and post-resolution analysis.
Identify potential risks in technical projects and support escalation workflows.
Use data to drive decision-making and process improvements.
Provide technical guidance on complex support escalations and project challenges.
Coordinate response to critical production incidents, working with the team to implement quick fixes while planning longer-term solutions through the project management process.
What we will love about you:
Strong technical background with professional experience in software engineering and in technical project management, technical program management, or engineering management roles
Experience managing support escalation processes or on-call/incident response teams
Proven track record of balancing planned project work with unplanned support/incident work
Experience in B2B/SaaS environments where customer issues directly impact business relationships
Experience developing cloud solutions; enterprise B2B/SaaS is a plus
Experience working closely with Customer Success and Support teams to resolve escalated issues Background in establishing and optimizing support escalation processes and SLAs
Knowledge of or previous experience with our tech stack is a plus (React/Next.js, Python/Django, PostgreSQL, Docker/Kubernetes, etc.)
What you will love about Sherpany:
You’ll be part of an international company with a flat hierarchy, meaning your voice is heard, and you can take on real responsibility from day one! Your ideas? Always welcome.
Flexibility & Freedom: We value your work-life balance!
Grow with Us: We invest in your development by offering financial support for further education, training, and more—because your success is our success.
Well-being Matters: Your mental health is important! That’s why we partner with nilo.health to support you.
Tech-Savvy Workspace: Work with the latest Apple MacBooks and cutting-edge tools to keep you ahead of the game.
Amazing Team Culture: We believe in fun, collaboration, and meaningful connections—expect awesome team events and a culture driven by strong values.
Our recruitment process:
1st Interview with our Talent Acquisition Specialist
2nd Interview with Head of Platform and Engineering
3rd Interview show us your skills and get to know our Product leadership team
#LI-Sherpany
Our company is committed to fostering a diverse and inclusive workforce where all individuals are respected and valued. We are an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, protected veteran status, or any other protected characteristic. We encourage applications from candidates of all backgrounds and are dedicated to building teams that reflect the diversity of our communities.