Technical Program Manager

• Experienced Technical Program Manager with strong Agile/DevOps knowledge, CI/CD familiarity, and the ability to turn complex engineering work into clear plans, roadmaps, and scalable processes.
• Operational leader who drives clarity, alignment, and predictable delivery—surfacing risks early, improving workflows, strengthening communication, and enabling high-velocity execution.
• Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office.

Start your adventure with Zip 

We are seeking a Technical Program Manager, Engineering Operations to lead the planning, coordination, and execution of Zip’s continuous engineering delivery lifecycle. You will partner closely with Engineering and Product leaders to bring structure, clarity, and predictability to how we plan, sequence, and deliver software. As the operational backbone of the engineering organization, you’ll ensure priorities are aligned, dependencies are surfaced early, and communication flows seamlessly across teams.

This is an engineering-operations role—not a product role—focused on the processes, planning rhythms, and cross-team coordination that enable high-velocity delivery. You’ll run continuous planning cycles, coordinate releases, mature our planning frameworks, and ensure roadmaps reflect real capacity and realistic timelines. Success requires simplifying complexity, navigating ambiguity, and acting as the connective layer across teams. You’ll also leverage AI tools to automate reporting, streamline communication, and reduce operational overhead so engineers can stay focused on building and shipping.

Interesting problems you’ll get to solve

• Build the operational frameworks that power Zip’s continuous engineering planning, improving how teams prioritize, sequence, and deliver work.
• Lead cross-functional alignment by turning ambiguous, complex technical initiatives into clear plans with realistic timelines and visible dependencies.
• Own the end-to-end delivery rhythm—roadmaps, quarterly alignment, sprint structures, and release coordination—to ensure engineering operates with predictable velocity.
• Create visibility into risks, blockers, and tradeoffs, enabling faster, higher-quality decision-making across Engineering and Product.
• Design scalable processes that increase team efficiency, reduce friction, and help engineering teams stay focused on building.
• Streamline communication channels and reporting flows so leaders always have an accurate picture of progress and capacity.
• Implement continuous improvement loops that refine how we plan, deliver, and measure engineering work over time.
• Leverage AI to automate repetitive program tasks, accelerate insights, and minimize manual overhead across planning cycles.
• Coordinate complex, multi-team engineering initiatives where success depends on clear sequencing, tight execution discipline, and proactive risk management.
• Evolve Zip’s engineering operating model as we scale—shaping the processes, tools, and rituals that support a growing, high-performing engineering organization.

What you’ll bring to the team 

• 8+ years of experience in Technical Program Management or Engineering Operations within a software engineering or technology-driven organization.
• Proven ability to run complex engineering planning cycles (roadmapping, quarterly alignment planning, sprint structures, release coordination) and drive predictable execution across multiple teams.
• Deep familiarity with Agile and DevOps delivery practices, including CI/CD pipelines, release workflows, and cross-team dependency management.
• Hands-on experience with engineering delivery tooling, such as Jira, GitHub, CI/CD systems, and reporting or analytics tools.
• Demonstrated success building scalable program frameworks that improve engineering velocity, alignment, and delivery quality.
• Strong systems-thinking approach, capable of simplifying complex technical initiatives into clear, structured plans and repeatable processes.
• Experience managing multi-team technical programs with multiple dependencies, risks, and workflows across engineering and product stakeholders.
• Comfort working in fast-paced, high-growth environments, with the ability to navigate ambiguity and bring clarity to evolving problems.
• Ability to use AI tools to automate reporting, summarize program health, reduce manual operational work, and improve overall execution efficiency.
• (Bonus) Experience in fintech or regulated environments, with awareness of compliance and audit-ready delivery practices.

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. 

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• 20 days PTO every year
• Generous paid parental leave
• Leading family support policies
• Company-sponsored 401k match
• Learning and wellness subscription stipend
• Beautiful Union Square office with a casual dress code
• Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.

The annual base Pay Range for this position is $155,000 - $170,000. This range reflects our US national compensation band (USN). Additional premium percentages may apply based on our tiered premium strategy.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or commission awards, in addition to a full range of medical, financial, and/or other benefits. 

If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centered products.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms. 

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