Technical Program Manager
at Convera
Pune- WFH
We are seeking a Technical Program Manager with Agile Coach experience to support one to two teams in developing strong Agile mindsets, practices, and ways of working. Working under the mentorship of a senior Agile Coach, this role focuses on observing team dynamics, identifying opportunities for improvement, and guiding teams toward greater collaboration, self-organization, and predictable value delivery.
You will be responsible for:
Coaching & Team Support
- Coach teams on Agile values, principles, and frameworks including Scrum, Kanban, and Lean.
- Observe team interactions to identify impediments, patterns, and improvement opportunities.
- Guide teams in developing self-organization, accountability, and continuous improvement habits.
- Facilitate Agile ceremonies, retrospectives, and workshops that promote reflection and learning.
- Support teams through resistance to change and help them adopt new behaviors and practices.
Collaboration & Stakeholder Engagement
- Partner with Product Managers, Program Managers, Technical Leads, and other stakeholders to align team priorities with organizational goals.
- Contribute to cross-team discussions to identify dependencies and shared improvement opportunities.
- Build trusting relationships across teams and departments to promote shared accountability and transparency.
- Communicate clearly and professionally with diverse audiences, adapting style as needed.
Influence & Facilitation
- Use questions, coaching techniques, and guided conversations to help teams uncover insights and solve problems.
- Encourage experimentation, learning, and incremental improvement.
- Influence without authority by building credibility, trust, and psychological safety.
Metrics & Tools
- Use tools such as Jira, Confluence, Trello, Slack/Teams to support transparency, flow, and team alignment.
- Interpret Agile metrics (velocity, burndown, cycle time) to help teams understand performance and spot improvement areas.
- Partner with technical stakeholders to understand technical processes, blockers, and dependencies.
Organizational & Industry Awareness
- Connect Agile practices to broader organizational goals, customer needs, and industry context.
- Stay informed about emerging Agile trends, tools, and best practices.
- Identify systemic impediments and collaborate with senior coaches or leadership to address them.
Competencies Behavioral
- Empathy & Active Listening: Builds trust through thoughtful, supportive engagement.
- Adaptability: Adjusts coaching approach to meet team needs and organizational context.
- Accountability: Models Agile behaviors and follows through on commitments.
- Curiosity & Continuous Learning: Seeks feedback, mentorship, and new ideas.
- Collaboration: Works effectively across teams, disciplines, and organizational levels.
Leadership
- Facilitation Skills: Creates safe, inclusive spaces for reflection and collaboration.
- Influence Without Authority: Guides individuals and teams through encouragement, coaching, and trust.
- Problem Identification: Recognizes patterns that hinder team performance and brings solutions forward.
- Alignment: Helps teams connect their work to organizational goals and customer value.
- Relationship Building: Develops strong, collaborative relationships with teams and stakeholders.
- Encouraging Self‑Organization: Supports teams in becoming increasingly autonomous.
Values Alignment (Convera Competencies)
- Customer Champion: Advocates for customer-centered decision-making.
- Fast Mover: Adapts quickly, takes initiative, and drives improvement.
- Growth Minded: Embraces learning and encourages experimentation.
- One Convera: Fosters cross-team alignment and shared accountability.
- Respectfully Candid: Communicates openly with empathy and professionalism.
- High Achiever: Strives for excellence and inspires quality in others.
- Truth Seeker: Uses inquiry and analysis to uncover root causes and drive meaningful change.
You should apply if you have:
- Minimum 2 years of industry experience, ideally with exposure to Agile environments.
- Familiarity with Agile frameworks, practices, and collaboration tools (e.g., Jira, Confluence).
- Strong communication, facilitation, and interpersonal skills.
- A demonstrated interest in Agile coaching and continuous improvement.
About Convera
Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.
Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.
We offer an abundance of competitive perks and benefits including:
- Competitive salary
- Opportunity to earn an annual bonus.
- Great career growth and development opportunities in a global organization.
- A flexible approach to work
There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.
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