Technical Product Owner

This role offers an exciting opportunity to lead IT Support operations as a Technology Product Owner (TPO), ensuring seamless application maintenance and enhancement across multiple technologies. By managing production incidents, prioritizing issues, and serving as the primary liaison with business stakeholders, you will play a critical role in maintaining system stability and security. This position empowers you to leverage your expertise in Jira, ServiceNow, and Excel while developing leadership and organizational skills in a dynamic, collaborative environment.

Position Responsibilities: 

• Support a team of engineers to maintain and enhance applications across several technologies.
• Manage production incidents and ensure timely resolution.
• Prioritize and track issues using Jira and ServiceNow incident tickets.
• Create Jira stories for support work such as vulnerabilities, patching, and system security.
• Act as the primary liaison with business stakeholders during outages or disruptions.
• Ensure efficient resolution with attention to urgency.
• Shift Schedule: Fixed Schedule – 8am to 5pm EST.
• Work set-up: 3-day work on site per week

Required Qualifications:

• Minimum 3+ years of experience in IT support or related roles.
• Hands-on experience with Jira and Excel; familiarity with ServiceNow.
• Bachelor’s degree preferred.
• Certifications: Project Management (PM) desirable but not mandatory; BA or LeanIX certifications are a bonus.

Preferred Qualifications:

• Strong communication and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in stakeholder management and incident coordination.
• Knowledge of system security and vulnerability management.
• Familiarity with agile methodologies.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shapin

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Hybrid