Technical Leader, Manager 2

Technical Leader, Manager 2

  

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Job Description:

Job Family Definition:

Responsible for the quality, magnitude, and effectiveness of contract relationships between the company and the customer. In concert with the the company sales teams & delivery teams, cooperates in building effective business relationships between the company & the customer. The Client Manager leads the contract account team to meet the customer’s requirements for quality, speed and cost while meeting the company internal metrics in terms of financials and customer satisfaction. Serves as the contract’s principal representative to the customer, making business decisions and contractual commitments on behalf of the company. Responsible for revenue, profit, and increasing the business volume by increasing depth and breadth of the company’s offerings.

Management Level Definition:

Applies expert subject matter knowledge to manage staff activities in solving most complex business/technical issues within established policies. Manages activities of exempt individual contributors (typically Expert/Master) and/or MG1s. Has accountability for a large multi-department area(s) or location(s) with significant impact on business unit results and organizational strategy. Acts as a key advisor to senior management on the development of overall policies and long-term goals of the organization. Plans, manages, and monitors high-end operational/tactical activities of Staff. Staff members' primary focus is on either high-end tactical or broad strategic issues or a combination of both. Recruits and supports development of direct staff members. Position typically reports to Director or above. 

Additional Guidance/Criteria: Manages and controls activities within a sub-region or Region; Typically manages 10 or more direct reports.  Span of Control guidelines may differ from these numbers.

Responsibilities:

• Manages larger team(s), managers (Manager Is) of teams, area(s), or customer(s) with broad scope or impact, including setting organizational direction/work prioritization, people development, cost management, and alignment with larger business goals.
• Coaches and mentors employee direct reports. May coach and mentor non-direct reports as needed. Manages FPR process for company employees. Manages team and individual performance.
• Plans and directs the delivery of contracted business activities throughout the contract's lifecycle (from business development through contract closure) for portfolio of contracts, not to exceed 6.
• Accountable for the financial performance of the contract - in terms of RevenueMargin and Growth potential on the portfolio of contracts.
• Accountable for customer satisfaction with respect to annuity or outsourcing services.
• Establishes yearly budgets and controls expenses to achieve financial goals.
• Leads more complex business negotiations or portions of extremely large contracts.
• Directs the planning, assessment and development of new business opportunities in partnership with the company sales.
• Leads the account leadership team which is comprised of Sales, Delivery Management, & Client Management). In this capacity, responsible for:
  • As appropriate to the contract agreement, assures compliance with the company and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes.
  • Directs the planning, assessment and development of new business opportunities in partnership with company sales.
  • Develops and nurtures senior mgmt or executive-level relationships with the customer.
  • Significant contributor to the development of long-term strategic account plan; leads substantial portions of the strategic account plan.
• Pro-actively contributes to the customer's business improvement, planning and budgeting process.
• Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication.
• Maintains effective communication with and between all functional areas of the account team, as well as with the company at large including its executive leaders.
• Establishes and oversees a client governance structure that comprises comprehensive, coherent processes and communications between customer, the company, service providers, and partners.
• Leads the Customer Management Office which includes Account Delivery Manager. Generates additional revenue thru "product pull thru" after an MS outsourcing.

Education and Experience Required:

• Bachelors Degree or equivalent combination of education and experience.
• 3-5years' of Client Mgmt & 10 + years industry experience.
• Experience in large revenue deals to include combination of multi-country/ business unit/product line.
• Proven track record in business P&L management, and financial concepts
• Experience in developing executive level customer relationships including very good negotiation, presentation and communication skills at executive levels.
• Proven track record in leading large, virtual teams, influential, and able to work across organizational boundaries.
• Strong technical background with deep understanding of network routing protocols including BGP, OSPF, IS-IS routing protocols
• Note: Annuity Services comprised of sophisticated support services, out-tasking, or outsourcing.

Knowledge and Skills:

• Demonstrate broad knowledge of corporate policies, products, markets and processes, and an understanding of general business management principles and practices, financial management, and multinational program management.

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business, Business Growth, Business Planning, Business Relationship Management (BRM), Business Relationships, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Relationship Management (CRM), Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset {+ 9 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

Manager_2

    

"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 119,500 - 275,000 in Florida
The listed salary range reflects base salary. Variable incentives may also be offered."

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.