Technical Lead - Integration

VIC - Melbourne - 655 Collins StStep into a pivotal role at ServiceStream as our Technical Lead – Integration, where you’ll lead the evolution of our national field service integration ecosystem. We’re searching for a technical maestro who thrives on solving challenging integration puzzles, crafting innovative solutions, and setting the benchmark for technical excellence. If you’re sharp, energised, and experienced—and driven to elevate integration architecture maturity and best practice—this is your opportunity to leave your mark and influence real change. Enjoy full ownership of technical design, standards, and best practice approaches, all without the constraints of people management. Your expertise will shape the future of integration at ServiceStream.

This role is a permanent, full time position based in our Melbourne office and caters to flexible hybrid working arrangements to suit your lifestyle. Please note, this opportunity is available exclusively to Australian Citizens.

• Own and lead the integration architecture for ServiceNow FSM and related upstream/downstream systems
• Design, document, build and govern integration standards, patterns, and data flows
• Coordinate and oversee integration delivery across projects and BAU
• Act as the escalation point for integration incidents, defects, and data issues
• Partner with Functional and Technical Leads to align technical designs with business needs
• Manage and collaborate with vendors and internal teams delivering integration work
• Ensure compliance with enterprise and technical architecture, security, and data governance policies
• Oversee integration testing including DEV, SIT, UAT support, and regression cycles
• Maintain interface registers, runbooks, and technical documentation
• Identify ways to simplify integrations, reduce technical debt, and enhance system reliability
• Support smooth handover from projects to BAU with strong documentation and knowledge transfer
• Roll your sleeves up and build, fix and improve existing and new integrations and data flows
• Traverse both the project delivery world and BAU IT Operations, driving excellence, fixing problems and being a trusted escalation point

Skills and Experience

• Must be an Australian Citizen
• 10+ years’ experience in systems integration and middleware
• Strong experience integrating ServiceNow FSM with other applications
• Hands‑on experience with Boomi, ESB and SAP CPI
• Proven background designing and supporting APIs, event‑based, batch, and file‑based integrations
• Experience managing integrations across multi‑vendor ecosystems
• Strong problem‑solving and stakeholder management skills
• Experience in Defence, Telco, Transport, or Utilities is highly regarded

Qualifications

• Bachelor’s degree in IT, Engineering, Business, or related field (or equivalent experience)
• Certifications in Agile, project management, or relevant technical domains highly regarded

About Us

Service Stream is an equal opportunity ASX‑listed business that develops and operates Australia’s essential service networks across telecommunications, utilities, transport, defence and social infrastructure industries. We keep communities connected.

Benefits of working with us include

• Flexible working – genuine flexibility options available.
• Growth – national career pathways across multiple business units.
• Discounts – retail partners including Woolworths, Airbnb, JB Hi‑Fi, Bupa and more.
• Paid leave – parental, cultural, community service, study, volunteering and purchased leave.
• Culture – a workplace that values diversity, inclusion and celebrates excellence.

How to apply

Please submit your application using the Apply button, where you’ll be directed to create a profile in our recruitment system.

We welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability or neurodivergence, members of the LGBTIQA+ community, Veterans and individuals from all diverse backgrounds.

Applications will not be accepted via email. If you require reasonable adjustments during the recruitment process, please contact talent.corporate@servicestream.com.au

GBIS

How to Apply