Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.
Position Summary:
If you have talent, initiative, and a desire to join a thriving and stable global company with a wealth of career opportunities, you can go places with Donaldson Company, a leading provider of filtration solutions. Live and lead by Donaldson’s core values - integrity, respect, and commitment - in the Technical Inside Sales Representative role within the Mobile Solutions Aftermarket.
Qualified candidates must be able to work a remote schedule.
Role Responsibilities:
Responding to incoming customer service and technical support calls
Managing all inbound emails and on-line chats with customers
Driving sales by providing technical part information, recommending replacement parts, looking for up-selling opportunities, providing pricing and accepting orders
Maintaining product and customer knowledge – staying current with cutting edge technologies that impact your customers
Resolving customer complaints, answering customer requests, and taking corrective action as needed in regard to orders, product availability, pricing and shipments
Building and maintaining strong relationships with customers in your assigned territory
Supporting the Field Sales team with projects and sales opportunities
Minimum Qualifications:
Bachelor’s Degree or 4+ years of relevant experience in technical sales, customer service, or inside sales roles. 4+ years’ experience with product knowledge, order processing, and technical support can also substitute for formal education.
Minimum of 2 years of professional level customer service
Preferred Qualifications:
Strong verbal and written communication skills
Ability to type 45 words per minute
Technical problem-solving experience
Experience working with Oracle, CRM and Microsoft applications preferred
Relocation: This position is not eligible for relocation assistance.
Hourly Pay Range: $24.10 - $30.10, depending on relevant experience, qualifications and skills.
This position is overtime eligible as per state and federal regulations.
This position is eligible for sales incentive based on sales targets under company policy.
Employee benefits are part of the competitive total rewards package that Donaldson Company, Inc. provides to you. Our comprehensive benefits program includes health benefits, retirement plan (401k), paid time away, paid leaves (including paid parental leave) and more.
Immigration Sponsorship Not Available:
Applicants for this position must be currently and legally authorized to work in the United States without the need for current or future sponsorship (e.g., H-1B, J-1, F-1, CPT, OPT, etc.).
Donaldson will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.
International relocation or remote work arrangements outside of the U.S. will not be considered.
Keywords: Inside Sales, Customer Service, Technical Sales, Technical Support, Call Center, Order Processing
#LI-Remote
Equal Opportunity Employer, including Disability and Veterans
Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.
Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address. If you have any questions about the legitimacy of an employment opportunity, please reach out to talentacquisition@donaldson.com to verify that the communication is from Donaldson.
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.