The Technical Implementation Specialist – QA Analyst is a critical member of Chime’s OMX Systems Engagements Team - a lean, highly technical group responsible for ensuring that the systems powering Chime’s Support experience are reliable, well-tested, and continuously monitored.
This role centers on quality assurance, system observability, and issue triage. You will be the first line of defense for validating new system releases, running regression tests, chasing down bugs, and ensuring our support platforms (IVR, ACD, chat, and automation) perform reliably and consistently. While you won’t write production-grade code, you’ll work hands-on with system configuration, test workflows, logs, API responses, routing logic, and real-time alerts to catch and address issues before they affect agents or members.
You’ll also be responsible for monitoring platform health, performing scheduled checks, building observability dashboards, and maintaining internal documentation. You’ll collaborate closely with cross-functional teams across Engineering, Product, and Operations to reproduce issues, drive fixes, and ensure confidence in every deployment. If something breaks or behaves unexpectedly in the support stack, you’ll be the one validating it, investigating it, and helping drive resolution.
This role is ideal for someone who loves digging into system behavior, building trust in technology through repeatable QA practices, and keeping a finger on the pulse of technical operations.
The base salary offered for this role and level of experience will begin at $82,620.00 and up to $114,800.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
You’re someone who thrives on catching the details others miss, who brings curiosity and ownership to ambiguous bugs, and who values precision in both systems and communication. You enjoy building confidence in technical systems through rigorous QA, helping partner teams launch with confidence, and preventing avoidable issues from reaching production. You see monitoring, QA, and documentation not as checkboxes—but as the foundations of long-term system reliability.
#LI-MM1 #LI-Remote
At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.
We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.
We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.
We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.
Because if we don't—who will?
*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.
**Perks also available to Chime Interns.
We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.
Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com.
To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.