About the Team
Our goal is to deliver best-in-class customer operations at scale — meeting the complex and growing needs of both our customers and the business. Our mission on the Client Operations Team is to build the infrastructure, processes, and capabilities to provision, onboard, retain, and grow the corporate customers who use the services and products offered by DoorDash for Business, while building a best in class customer experience. The team's mission is underscored by the DoorDash value of customer obsessed, not competitor focused to ensure our customers receive a white-glove experience and satisfaction with our products and service.
The Technical Implementation Specialist is a hands-on role for technically savvy operators who excel at configuring systems, troubleshooting issues, and building scalable processes that power the customer experience. It is a team of builders, strategic thinkers, problem-solvers, collaborators, and those with a proven bias for action. As a player on the team, you will have an opportunity to play a key role in building the foundation of the business for many years to come.
About the Role
The Technical Implementation Specialist will support the operational infrastructure that powers our customer experience. This role sits at the intersection of operations, technical systems, and cross-functional teams, ensuring that internal tools, integrations, and processes run smoothly for both internal teams and our external customers.
The Technical Implementation Specialist will be a part of our implementation team and will collaborate closely with Sales, Customer Success, and Engineering to plan, gather and troubleshoot technical issues, manage system integrations, and improve operational workflows. This role is ideal for someone who enjoys solving complex problems, optimizing processes, and working across both business and technical teams.
Key Responsibilities
Technical Operations & Systems Support
- Manage and troubleshoot current and future operational tools and integrations including SSO, SFTP, and SCIM provisioning workflows.
- Support implementation and onboarding of new customer or enterprise integrations.
- Diagnose technical issues related to system access, user authentication, and data flow.
- Work closely with Engineering to escalate and resolve technical bugs and build upon an ongoing playbook
Process & Workflow Optimization
- Build and maintain SOPs, documentation, and internal playbooks for operational processes.
- Identify opportunities to improve operational efficiency through automation and AI-assisted workflows.
- Leverage AI tools and AI fluency to streamline operational processes, improve documentation, and enhance internal productivity.
- Standardize workflows across teams to reduce manual work and operational risk.
Data & Reporting
- Monitor operational metrics and system performance.
- Analyze trends in operational requests or technical issues to identify root causes.
- Build dashboards or trackers to support operational visibility and decision-making.
Cross-Functional Collaboration
- Partner with Sales, Customer Success Managers, Engineering, and Support to ensure smooth onboarding and operational execution.
- Serve as the technical liaison for operational teams during escalations.
- Translate complex technical requirements and integrations into simple, understandable guidance for customers and cross-functional partners.
You’re excited about this opportunity because you will…
- Turn messy problems into streamlined solutions, building dashboards that unlocking insights, and using automation to eliminate manual work, this role offers the chance to make a tangible impact at scale.
- Help shape the vision and strategy for our customers' technical solutions at DoorDash for Business.
- Set our customers up for success, driving enrollment and activation for a meaningful impact on gross revenue.
- Join our highly motivated team at a time of rapid growth and exciting scale initiatives.
We’re excited about you because…
- You have 2-3 years of implementation or customer-facing project management, preferably with a focus on strategic/enterprise-level accounts.You demonstrate a bias for action and are able to thrive in a fast-paced, constantly changing work environment.
- Ability to translate technical terminology and requirements into simple, actionable to-do’s
- You’re customer-obsessed with a track record of uncovering the customer’s “why”.
- You act like an owner, taking accountability for project success and customer outcomes.
- You operate at the lowest level of detail to deliver thorough, meticulous and highly actionable project plans to anticipate and resolve issues quickly.
- You aim to achieve 1% better every day. You have a natural desire to improve upon existing processes and to build process where none currently exist.
Compensation
Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See below for paid time off details:
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.