What success looks like in this role:
As a Field Engineer, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop/laptop computers. You will also perform break fix/software installations and in warranty repairs for a large multinational vendor and receive access to their accredited training, so ideally you would have come from an IT background or have a good understanding of IT concepts. This specific role is based in Sydney (Rhodes) supporting users across Australia.
You will bring:
Our preferred candidate must have previous experience in a similar role, with a high-level technical proficiency in the service of client products. The candidate must have knowledge in IOS and MS software/configuration/ installation, and multiple years’ experience.
Successful candidates must demonstrate strong customer service focus, a can-do attitude and ability to build client relationships
You will be a clear communicator, and have a demonstrated attention to detail, and ability to manage/follow processes
Maintain a high degree of professionalism in actions, demeanor and dress
Understanding of KPI’s and Service level agreements
Willingness to work flexible hours based on client requirements
You will be successful in this role if you have:
Experience in the following areas would be highly desirable:
Experience providing troubleshooting and accurately documenting all incidents & problems.
Working to achieve team-wide service levels for product support and issue resolution.
Offering an excellent level of customer service always.
Generally, 1-2years’ experience in area of responsibility
Must be an Australian Citizen / PR holder
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