Technical Delivery Manager
At WEX, we don't just process payments—we build the financial infrastructure that fuels business growth. We are the leading global provider of Travel and Corporate Payment solutions, passionate about delivering unparalleled security, control, and flexibility.
We are on a mission to simplify the business of running a business. We hire technical, customer-obsessed professionals who are eager to architect, implement, and support solutions that turn complex payment challenges into seamless, strategic competitive advantages.
About The Team
The Customer Solutions team is the critical link between a customer's strategic vision and successful technical execution. We partner directly with our largest and most ambitious customers across the globe to realize their full potential by designing, implementing, and supporting reliable, high-impact payment solutions.
We work in lockstep with Sales, Relationship Management, Product, and Engineering teams, leveraging our deep expertise in Travel Payments, Virtual Cards, and wider Corporate solutions to serve as a trusted technical advisor throughout the customer journey, from initial discovery through go-live and beyond.
What You’ll Do: Driving Customer Success and Growth
As a Technical Delivery Manager, you are a pivotal force in ensuring the technical viability and successful implementation of WEX solutions. You are brought in early during the sales cycle to perform deep dives, design tailored solutions, and actively manage the technical delivery process.
Key Responsibilities
- Consultative Solution Design: Partner with Sales/Relationship teams early in the sales cycle, both for prospects and existing customers. Conduct deep customer discovery and needs-based analysis to design and propose high-impact, tailored WEX payment solutions utilizing our extensive feature set to unlock customer value.
- Technical Advisory & Requirements Translation: Serve as the trusted technical advisor to client development, commercial, and finance teams. Translate customer requirements effectively into clear value-rich solutions while adhering to regulatory and legal regulation.
- System Configuration and Build: Take responsibility for building and configuring customer accounts, ensuring excellent attention to detail and adherence to set protocols.
- Integration and Testing: Actively support the customer's integration efforts. Use your technical skill, troubleshooting, and problem-solving abilities to debug integration issues related to how customers leverage our APIs, web services, and virtual card platforms, ensuring seamless connectivity with client enterprise systems.
- End-to-End Project Management: Lead and execute technical implementation projects, defining the customer transformation journey, preparing workflows, and collaborating with cross-functional teams. Manage project risk, scope, and requirement changes throughout this project work.
- Demonstration and Education: Deliver in-depth product demonstrations and technical presentations showing the benefits of our solutions. Assist with educating the customers operational and finance teams on post go-live reconciliation, integration maintenance, and general system needs. Demonstrate the strategic value of our solutions, overcoming objections and selling the technical vision to stakeholders.
- Voice of the Customer: Act as the "Voice of the Customer" to bring critical technical insights, implementation challenges, and product and feature enhancement opportunities back to our internal Product and Engineering teams.
Who You Are: The Ideal Candidate
The ideal candidate is a motivated, agile, and technically proficient individual who thrives in fast-paced, ever-changing environments.
You should possess the technical curiosity to continually learn and adapt, excelling at both managing complex projects and providing hands-on support.
You are as comfortable in a terminal window as you are in a boardroom. You possess the executive presence to lead technical discussions with C-suite stakeholders and the commercial acumen to understand how technical architecture drives business revenue. You aren't just an implementer; you are a persuasive advisor who builds trust through clarity and sophistication.
Minimum Requirements
- 5 years of experience within the APAC region in a similar customer-facing role (e.g., Technical Delivery Manager, Solutions Architect, Implementation Consultant) within a global B2B technology or financial services organization.
- Domain Expertise: Minimum of 5 years' experience in Travel Technology and/or Finance Industries (pay-outs or issuing experience advantageous).
- Technical Depth: confidence in explaining complex concepts to both technical and non-technical audiences. E.g. how API, webhooks, etc work.
- Troubleshooting Skills: Proven ability to troubleshoot, problem-solve, and think logically through multi-faceted technical issues during technical integration.
- Project Management: Proven ability to accelerate the selling process and delivery timeline by effectively managing project scope, milestones, and influencing decision makers.
- Language: Exceptional verbal and written English communication skills in technical and business settings. Additional languages are an advantage.
While we operate a remote-first philosophy to guide where we work, this role is anchored to our Melbourne CBD office. Therefore regular office attendance is required based on business needs. The position also requires flexibility for regional and global travel.