Technical Data Regional Support Analyst

Job Summary:

 The jobholder is responsible for actively promoting to the USA, Canada, Latin America regions Customers the Airbus initiatives to enhance the access, usage and support of Airbus Technical Data deliverables. The jobholder is responsible for providing to Customers first line support on Maintenance & Engineering Technical Data to obtain/maintain a high level of customer satisfaction.  This includes familiarization/ training to ensure efficient use of the Technical Data by Customers. 

The jobholder is responsible for acquiring customers' feedback on Airbus Technical Data products, support and services in order to identify issues and/or subjects for continuous improvements.

Primary Responsibilities:

Customer and internal communication

• Ensures regular communication towards operators promoting new digital initiatives

• Communicates/Coordinates with the Airbus Headquarter organization on issues including regular reporting.

• Make sure, as first line Support, that the Technical Data queries from internal and external customers are answered correctly and in an expedited manner.

• Support local Airbus teams with topics related to Technical Data

Tech Data promotion   

• Provides Technical Data familiarization course and refresher training to region customers, MRO or Airworthiness Authorities.

• Acquires, analyzes customers feedback needs and requirements for continuous improvements of products and services.

Customer events 

• Organizes and coordinates regional Technical Data workshops, conferences in collaboration with the Airbus Central departments.

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Experience:

• 5+  years aviation experience

• Knowledge of aircraft maintenance operations, airline and Maintenance Repair & Overhaul (MRO) organizations

• 2 years EOM Tech data experience

• Experience in customer facing (Airlines) and managing expectations

Physical Requirements:

● Onsite or remote: 60%

● Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings.

● Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms.

● Speaking: able to speak in conversations and meetings, deliver information and participate in communications.

● Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.

● Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.

● Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.

● Pushing / Pulling: able to push and pull small office furniture and some equipment and tools.

● Sitting: able to sit for long periods of time in meetings, working on computer.

● Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.

● Standing: able to stand for discussions in offices or on production floor.

● Travel: able to travel independently and at short notice.

● Walking: able to walk through office and production areas including uneven surfaces.

● Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site

● Administrative position only PPE required: Steel-toed shoes are required for all shop floor visit, appropriate hearing/eye protection may also be required when visiting the shop floor.