- Leadership skills: Ability to inspire, motivate, and lead a team towards common goals.
- Effective decision-making and problem-solving skills to guide the team through challenges.
- Communication skills: clear communication to convey instructions, expectations, and feedback to team members.
-Active listening skills to understand team members' concerns and address them appropriately.
-Strong organizational abilities to coordinate tasks, manage priorities, and meet deadlines efficiently.
-Ability to delegate tasks effectively and leverage team members' strengths to achieve objectives.
-Prioritization skills to allocate resources and focus on tasks that contribute most to team goals.
-Ability to resolve conflicts and disagreements among team members in a fair and diplomatic manner.
-Emotional Intelligence: empathy and understanding of team members' perspectives, feelings, and needs.
•Fluent in English
•Minimum total work experience of 3 years preferred in people leader role
•Manages order or complaint / credit management in a specific division, country, or set of customers
•Experienced at effectively handling conflict situations
•Acts as a team leader coordinating the work of others but not a formal supervisor
•Suggests improvements to existing processes and solutions
•Identifies and solves problems, which may be brought from other functions, and is consulted from TCS admins/ TCS Planner when problems arise with little or no precedent
•Is the contact point with the supervisor for escalation or for cascading information to the team
•Supports in the workload balance
•Applies knowledge of business and the marketplace to advance the organization's goals
•Capable to manage a small project
•Advanced computer skills and SAP / ERP knowledge