Technical Content Architect

About the Role

Verkada is seeking an Technical Content Architect to own the development, delivery, and continuous improvement of technical enablement content for both our internal Solutions Engineering team and our partner ecosystem. This role sits at the intersection of presales engineering, instructional design, and partner enablement.

You will be responsible for identifying enablement gaps across internal SEs and channel partners, then building structured, scalable content to close those gaps. Your scope includes Verkada Certified Engineer (VCE) courseware, the new Presales Design Engineer certification track, technical playbooks, battle cards, and other enablement assets that accelerate time-to-competency and improve win rates.

The ideal candidate combines deep technical fluency in physical security and IT infrastructure with exceptional content creation skills and a passion for teaching. You will spend meaningful time in the field with partners and internal SEs to keep content grounded in real-world selling and design scenarios. This role reports into the SE organization and requires close collaboration with Product, Marketing, Channel, and Support.

What You'll Do

Content Strategy & Development

• Own the end-to-end lifecycle of SE and partner-facing technical enablement content: needs assessment, curriculum design, authoring, delivery, measurement, and iteration
• Develop and maintain structured learning paths for the VCE certification course, the Presales Design Engineer certification, and future technical accreditation programs
• Create scalable enablement assets including technical playbooks, solution design guides, competitive battle cards, demo scripts, configuration walkthroughs, and reference architectures
• Translate complex product capabilities, networking concepts, and system design principles into clear, engaging content for audiences ranging from seasoned security integrators to IT-first VARs
• Establish and manage a content calendar aligned with product launches, feature releases, and partner program milestones

Field Intelligence & Gap Analysis

• Spend regular time with internal SEs and channel partner SEs in the field to observe real selling and design conversations, identify skill gaps, and surface unmet enablement needs
• Establish and operate a structured feedback loop with SE leadership, Channel Sales Managers, and partner technical contacts to continuously refine content priorities
• Conduct needs assessments across Verkada’s partner archetypes (traditional physical security integrators, IT VARs, national SIs, and regional specialists) to develop role-based enablement tailored to each segment
• Monitor competitive landscape and update enablement content to ensure Verkada’s differentiation is clearly articulated versus Genetec, Hanwha, Axis, Avigilon, and other key competitors

Partner Enablement & Delivery

• Serve as the technical enablement lead for Verkada’s partner ecosystem, ensuring integrator and VAR SEs can confidently position, design, and demo Verkada solutions
• Design and deliver live and on-demand training sessions, workshops, and webinars for partner audiences across varying levels of technical proficiency
• Build and manage onboarding curricula for new partner SEs, accelerating their ramp to productivity
• Collaborate with Channel Sales and Partner Programs teams to embed enablement into partner lifecycle motions (onboarding, tiering, QBRs, and recognition programs such as Vanguard)

Internal SE Enablement

• Partner with SE leadership to identify and close knowledge gaps across the internal SE organization, with a focus on new product readiness, advanced solution design, and competitive positioning
• Support product launch readiness by developing SE-facing technical briefs, FAQ documents, and hands-on lab guides ahead of GA releases
• Contribute to internal enablement programming including boot camps, SKOs, and ongoing certification tracks

Measurement & Continuous Improvement

• Define and track KPIs that connect enablement activities to business outcomes: certification completion rates, partner-sourced pipeline, time-to-first-deal, and content engagement metrics
• Leverage LMS platforms, surveys, and field feedback to measure learning effectiveness and iterate on content design
• Stay current on emerging instructional design methodologies, digital adoption tools, and AI-assisted content creation approaches

What You Bring

Required

• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Networking, Engineering, Communications, or a related field
• 5+ years of experience in solutions engineering, presales, technical enablement, or technical content development within a B2B technology company
• Solid understanding of networking fundamentals: TCP/IP, TLS, DNS, DHCP, NAT, VLANs, and L2 devices
• Demonstrated ability to translate complex technical concepts into clear, engaging written and visual content for diverse audiences (internal teams, technical integrators, IT generalists)
• Experience designing and delivering structured training programs, certification curricula, or technical learning paths
• Outstanding written and verbal communication skills with effective presentation abilities; comfortable presenting to both small partner groups and large internal audiences
• Proficiency with content authoring and delivery tools such as LMS platforms (e.g., Docebo, TalentLMS), e-learning tools (e.g., Articulate 360, Camtasia), and presentation software
• Strong project management skills with the ability to manage multiple content workstreams, stakeholders, and deadlines simultaneously
• Willingness to travel to partner sites, industry events, and Verkada offices as needed (estimated 15–25% travel)

Preferred

• • Prior experience in physical security, video surveillance, access control, or adjacent industries (building automation, IoT, smart buildings)
  • Hands-on experience working with or enabling channel partners, integrators, or managed service providers
  • Experience with Salesforce, Highspot, Seismic, or similar sales enablement and content management platforms
  • Familiarity with cloud-based security platforms and SaaS go-to-market models
  • Industry certifications are a plus: Network+, Security+, CCNA, AWS Solutions Architect, PSP, CPP, or equivalent
  • Experience with video editing, multimedia production, or graphic design for technical content

US Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Additional Information

• You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time

• This role requires that you be based out of Verkada HQ in San Mateo, CA and on-site 5 days a week. Occasional travel to partner locations, regional offices, and industry events is expected.