Technical Consultant

This role partners with clients, internal support teams, and engineering to configure, implement, and support HL7 based integrations between Netsmart solutions and third party healthcare systems. The consultant plays a key role in diagnosing interface issues, managing configuration changes, and ensuring reliable, accurate data exchange in both pre production and production environments.

About Netsmart

At Netsmart, improving care delivery isn’t just our aspiration; it’s our passion!

For more than 50 years, we’ve been a healthcare software company developing technology and providing services in the behavioral health, human services, and Post‑Acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles, and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.

Job Description Summary

This role partners with clients, internal support teams, and engineering to configure, implement, and support HL7‑based integrations between Netsmart solutions and third‑party healthcare systems. The consultant plays a key role in diagnosing interface issues, managing configuration changes, and ensuring reliable, accurate data exchange in both pre‑production and production environments.

Responsibilities

• Implement and support technically focused solutions for multiple Electronic Health Record (EHR) software solutions, with a primary emphasis on HL7‑based integrations.
• Provide ongoing HL7 interface support through ticket‑based workflows, troubleshooting server‑specific issues, message flow errors, and data transmission failures.
• Design, configure, and maintain interfaces, forms, reports, and related system components across pre‑production and production environments.
• Support both net‑new HL7 implementations and ongoing interface maintenance, recognizing that day‑to‑day work includes a balance of implementation activities and production support.
• Diagnose and resolve HL7 transmission issues (e.g., ACK/NAK, routing, validation) to ensure accurate data exchange and eliminate duplicate data entry.
• Support Unified Data Services (UDS) integrations enabling inpatient rehabilitation clients to submit required government data and receive benchmark reporting.
• Maintain integrations in alignment with evolving CMS logic and data submission requirements.
• Assist with system maintenance activities including security updates, server upgrades, large‑scale migrations, and cloud‑based (AWS) migrations.
• Collaborate with engineering, clients, and third‑party vendors to drive data mapping, improve logging and monitoring, and ensure timely, accurate completion of implementations and support efforts.

Qualifications

Required

• Bachelor’s degree in Management Information Systems, Computer Science, Computer Information Systems, Information Systems Technology, Data Analytics, or similar.
• Equivalent of 2 years of work experience in lieu of degree.
• At least 1 year of healthcare information technology, systems management, implementation, or consulting experience.
• Strong analytical and problem‑solving skills.
• Ability to multitask on projects and work effectively under pressure.
• Ability to problem‑solve design and programming issues.

Preferred

• Experience with electronic health records.
• Minimum 3 years of experience in HL7 technical support and an HL7 systems implementation role.
• Experience with Windows Server environments.
• Familiarity with IIS (Internet Information Services) for basic service health checks.
• Experience with healthcare EHR systems (Epic, Cerner, Meditech, or similar).
• Experience using interface management or monitoring tools.

Expectations

• Potential travel up to 20% as needed.
• Position may at times require extended or irregular hours outside of traditional office hours to support clients, projects across multiple time zones, and any required travel.

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.

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All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

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