We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Guided Personal Service (GPS) Program is seeking a Technical Business Analyst to support delivery of customer‑facing, AI‑enabled capabilities across multiple scrum teams. This role focuses on feature discovery, requirements definition, and story readiness, working closely with Product Managers, Product Owners, Engineering teams, User Experience teams, and external partners.
The Technical Senior Business Analyst plays a key role in translating high‑level feature intent into clear, actionable requirements that enable efficient PI planning and sprint execution.
Responsibilities:
Lead feature discovery, clarify business intent, and translate concepts into well‑defined features and user stories.
Collaborate closely with Product Owners, Engineers, Architects, UX partners, vendors, and business stakeholders to drive clarity and alignment.
Facilitate and participate in refinement sessions, writing user stories and acceptance criteria to support multiple scrum teams.
Support AI‑driven AgentForce workflows by defining fields, scenarios, and business rules, ensuring delivered functionality meets business expectations.
Promote continuous improvement by identifying efficiency opportunities, streamlining processes, and implementing best practices.
Required Qualifications
5+ years of experience in requirements discovery and documentation with proven ability to write clear features, user stories and acceptance criteria with minimal guidance.
5+ years of experience working effectively with cross‑functional and external teams.
2+ years experience working in a Program-Increments.
1+ years of experience with workflow automation and workflow design.
Strong knowledge of AI / LLM‑based workflows and automation.
Preferred Qualifications
Aetna business knowledge and/or experience.
Salesforce and CRM Delivery experience.
AgentForce training and certification.
Adept at growth mindset (agility and developing yourself and others).
Adept at execution and delivery (planning, delivering, and supporting).
Education
Bachelor’s degree in IT, Computer Science, or related field, or equivalent work experience (HS diploma plus 4 years of relevant experience).
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$66,330.00 - $145,860.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 03/18/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.