Technical Account Manager with German language

Job Description:

About DXC Bulgaria

Working as a member of the RUN Services team the Technical Account Manager will have line of sight to the customer provided services and represent the single interface to the Account Delivery Lead for those services.

The Technical Account Manager role is a key part of the Account Delivery Engagement team and will advise the ADL and the customer on recommendations for infrastructure and service improvements enabling the account to meet designated targets and demonstrate the innovation DXC brings to our customers.

The Technical Account Manager will have end-to-end accountability for customer service across regional boundaries. A primary target is meeting Contractual Service Level Agreements.

Daily challenges:

• Working across delivery teams to ensure Service Level Agreements (SLAs) are consistently met

• On large clients working as a part of an IT Account Operations Manager team with a designated focus on a specific client division(s) or service segments

• Interfering with 3rd parties delivering RUN services to the account whereas agreed and applicable

• Provides leadership, direction and timely updates on account changes and shifted priorities to the service delivery organization

• Contributing to the account margin by driving recommended cost management activities, productivity programs and delivery consolidation footprint

• Supporting the penetration of Standard Reference Architecture toolset to the account infrastructure environment to maximize efficiency and minimize risks

• The IT Account Operations Manager is the escalation point for high severity incidents. Leads escalation and restoration process until resolution is achieved. Leads incident reviews for major outages.

eXperience and skills required:

• Several years of IT experience in management within a large-scale technology environment

• Tertiary qualification preferable

Personal skills and qualities:

• Knowledge and understanding of specific industry environment and business needs

• Understanding of commercial context of industry

• Working knowledge of ITIL (with at least ITIL Foundations certification) supplemented by practical experience

• Ability to fully understand and manage capability-related work and drive a diverse team of employees and suppliers to deliver within rigorous DXC requirements

• Ability to drive relationship-building / teamwork and retain strong customer focus

• Ability to successfully interact with varying levels of DXC and client leadership

• Ability to establish and manage performance metrics

• Ability to manage urgent and complex tasks simultaneously

• Prudent decision-making

• Experience in managing a matrix organization

• Negotiation and conflict resolution skills

• Strong customer focus and communication skills

• Strong vendor management focus, particularly in relation to service management

• Knowledge of standard offerings of the Capabilities

• Change Management, Risk Management and back-out planning

• Financial management, capital and expense budgets

• Should be mature enough to accept strategic direction from global capability and be able to work with important external factors such as regional cultures and critical client environments. 

• Highly self-motivate

• Responds well to and operates effectively under pressure

• Deals well with complexity

• Collaborative team-player 

• Results-oriented

• Has initiative and decisiveness

• Possesses tenacity and drive

• Embraces and champions change

• Willing and able to travel whenever necessary to support Account/Client meetings

Other requirements:

•            Fluent in written and verbal English

•            Fluent in written and verbal German

Company benefits:

• At DXC Technology, we don’t just offer jobs - we build careers. Here’s what you can look forward to when you join us:

• Enjoy competitive compensation and grow your career in a fast-paced, international environment.

• Benefit from 24 days of paid vacation to rest, explore, and recharge - plus comprehensive medical and life insurance, and monthly food vouchers to support your lifestyle.

• Access premium learning platforms, get company-sponsored certifications, and grow your skills with continuous development opportunities tailored to you.

• Get recognized through our Employee Recognition Program - your contributions deserve the spotlight.

• Refer great talent through our Employee Referral Program and get rewarded for helping shape our future.

• Enjoy discounts and special offers with your employee badge - it pays to be part of the team.

• Access 24/7 support for you and your family, with a wide range of wellbeing resources to help you thrive.

• Join meaningful initiatives that give back to the community and connect you with like-minded colleagues through fun and impactful experiences.

If you feel comfortable with the above-mentioned requirements, please send us your CV in English. 

Please note only shortlisted candidates will be contacted.

DXC Technology stands for equal opportunities, namely, we do not discriminate on the basis of race, religion, color, sex, age, disability, or sexual orientation.  All recruitment decisions are based solely on qualifications, skills, knowledge and experience, and relevant business requirements.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.