Technical Account Manager

The Red Hat Services team is looking for an experienced, enterprise-level engineer to join us as an OpenShift Technical Account Manager in New Delhi, India. In this role, you will work with a small set of enterprise customers to provide architectural guidance and implementation advice for the Red Hat OpenShift Container Platform to meet their business needs. This is not a sales role. You'll be a dedicated customer engagement associate and a member of the Red Hat Engineering and Technical Support teams. As an OpenShift Technical Account Manager, you will provide a premium level of engagement that builds, maintains, and grows long-lasting customer loyalty by tailoring technical support to customer environments, facilitating collaboration with other vendors, and advocating on their behalf.

 
Primary job responsibilities

•     Support enterprise customers implementing automated and containerized cloud application platform solutions
•     Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
•     Perform technical reviews and share knowledge to proactively identify and prevent issues
•     Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat
•     Collaborate with the engineering, R&D, product management, and technical support teams
•     Create documentation regarding customer issues and technical details on how to resolve them
•     Manage and grow customer relationships by delivering attentive, relationship-based support
•     Travel occasionally to visit regional customers

Required skills

•     5+ years of experience working in a support, development, engineering, IT, or quality assurance (QA) organization
•     Knowledge of Platform-as-a-Service (PaaS) cloud solutions like Red Hat OpenShift
•     Experience with Docker containers and Kubernetes container cluster manager
•     Experience with cloud management tools like Red Hat CloudForms and IT automation tools like Red Hat Ansible Automation Platform
•     Competent comprehension of enterprise architecture and strategic business drivers
•     Direct experience with a variety of hardware vendors
•     Ability to manage multiple issues and projects with shifting priorities and timelines
•     Outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely
•     Ability to travel for customer visits and events within the region
•     Comprehension of continuous integration (CI) and continuous delivery (CD) concepts
•     Familiarity with source code management tools like Git or Apache Subversion (SVN)

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
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