Technical Account Manager, Commercial

Pendo's Technical Account Managers (TAMs) play a critical role in driving customer success by providing advanced technical and strategic guidance to help customers get the most value from Pendo’s platform. Each TAM is assigned a book of business and partners with their customers to connect high-level business goals to the powerful solutions within Pendo.

TAMs serve as trusted advisors—offering insights, identifying opportunities, and guiding customers toward impactful outcomes. They work cross-functionally with CSMs, Account Directors, and internal teams to ensure seamless execution of both near-term needs and long-term business goals, ultimately accelerating customer ROI and expansion.

 

Job Responsibilities 

• Manage a portfolio of customers, ensuring they receive exceptional value from Pendo’s solutions.
• Offer advanced technical and strategic consultation on Pendo products to deliver superior customer outcomes.
• Establish strong, influential relationships with internal teams and senior customer stakeholders.
• Proactively identify opportunities to enhance the ROI for assigned customers through tailored solutions and strategic initiatives.
• Demonstrate and articulate the value of Pendo’s platform, helping customers to leverage its capabilities fully.
• Serve as a powerful internal advocate for customer needs, working closely with product and engineering teams to influence product direction and improvements.
• Help craft solutions with hands-on proof-of-concepts to help showcase the art of the possible with the Pendo platform to drive adoption.
• Travel occasionally to visit customers on-site.

 

Minimum qualifications 

• 3 years of experience in technical account management or a similar role, preferably in a technology-driven or SaaS industry.
• Strong understanding of software development, API integrations, and other technical concepts; Proficient in CSS, HTML, or similar web technologies.
• Excellent communication and presentation skills for conveying complex technical information to nontechnical stakeholders and senior executives.
• Experience working with product, engineering, and go-to-market teams (Sales and Customer Success).
• Proven ability to project manage and strategize complex customer relationships and demonstrate technical guidance to accomplish business outcomes.

 

Preferred qualifications 

• A Bachelor's degree or equivalent work experience
• A strong understanding of SDKs, mobile frameworks, and mobile architecture
• Understanding of Digital Adoption software and in-app guidance
• Functional knowledge of Product Feedback software 
• Strong analytical skills and a data-driven mindset
• Proven ability to work in a fast-paced, dynamic environment
• Knowledge of software product trends, Product Ops, and PLG

 

Pendo Description:

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success.  Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.

EEOC

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility

Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Compensation

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

The expected salary range for this role to be performed in:

Raleigh, NC: $85,700-$107,100

New York City, NY: $90,000-$112,500

San Francisco, CA: $98,500-$123,200

Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.