Technical Account Manager

About Us

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

Our opportunity:

Join Automation Anywhere, the leader in Agentic Process Automation (APA), and make a direct impact on how the world’s leading organizations transform their business through automation.

As a Technical Account Manager (TAM), you will serve as a strategic partner and trusted advisor to our customers—helping them successfully adopt, scale, and optimize their automation initiatives. You’ll combine technical expertise with a proactive, customer-first approach to drive measurable outcomes, accelerate value, and ensure long-term success.

Working cross-functionally with product, support, and customer success teams, you will play a key role in solving complex challenges, enabling innovation, and expanding customer impact—while building deep, lasting relationships along the way.

Location: 

Hybrid role with regular onsite workdays from our London, UK office

You will make an impact by being responsible for:

• Customer Engagement & Relationship Management: Building and maintaining strong relationships with key customer stakeholders, acting as the primary technical point of contact. Understanding customer business goals and aligning Automation Anywhere solutions to drive value. Conducting regular touchpoints, health checks, and status reviews to ensure customer success
• Technical Enablement & Support: Providing technical guidance on product capabilities, implementations, and best practices. Assisting customers with solution design, integrations, and troubleshooting. Delivering training sessions, workshops, and enablement programs to customer teams
• Adoption & Value Realization: Driving product adoption and usage across customer environments. Tracking key success metrics and ensuring customers achieve desired outcomes. Supporting customers in scaling their automation programs effectively
• Account Growth Support: Partnering with Sales to identify opportunities for expansion across license base, product offerings, new lines of business (LOBs), and engagement with new stakeholders and leaders. Contributing to account planning and support upsell/cross-sell initiatives. Participating in Quarterly Business Reviews (QBRs) and strategic discussions
• Issue & Escalation Management: Acting as the point of contact for managing technical issues and escalations. Coordinating with internal teams to ensure timely resolution. Ensuring clear communication and updates to stakeholders throughout issue resolution
• Customer Advocacy: Representing customer feedback internally to improve products and services. Sharing best practices and success stories across accounts

You will be a great fit if you have: 

• Bachelor’s degree in Computer Science, IT, MIS, Business, or related field
• 7+ years in technical account management, customer success, or a similar technical customer-facing role. Experience working with enterprise or mid-market customers
• Working knowledge of Automation Anywhere products and RPA concepts
• Awareness of Agentic AI, APA (Agentic Process Automation), APIs, and AI-driven automation offerings within Automation Anywhere
• Familiarity with programming/scripting languages (e.g., Python, Java, .NET, PowerShell). Experience with APIs, integrations, and tools like Postman
• Understanding of cloud platforms (AWS, Azure, GCP) and SaaS environments
• Basic understanding of enterprise IT concepts such as networking, security, and system architecture
• RPA certifications (Automation Anywhere or similar) and Cloud certifications (AWS, Azure, Google Cloud) preferred

You excel in these key competencies: 

• Customer Focus: Strong commitment to delivering value and ensuring customer success
• Technical Problem Solving: Ability to troubleshoot and resolve technical issues effectively
• Communication Skills: Ability to clearly communicate technical concepts to both technical and non-technical stakeholders
• Collaboration: Strong ability to work cross-functionally with Sales, Support, and Product teams
• Execution & Ownership: Proactive, organized, and accountable for driving outcomes

Ready to Revolutionize Work? Join Us.

This is an opportunity to work with a global, passionate team pioneering technology that’s redefining the way people work, everywhere.  Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.

Job Segment OR Key Words: Technical Account Manager, TAM, RPA, SaaS, Automation Anywhere, AI Automation, APA, Agentic AI, Cloud, Customer Success, Digital Transformation

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