(Techmark) Application Manager

職務内容　（Job Overview）

テックマークジャパンは日本における延長保証事業のリーディングカンパニーです。

日本の延長保証業界において、当社のデータアナリティクス機能を支えるシニアデータアナリストを募集します。本ポジションは、商品開発、クレーム管理、カスタマーサービス、リスク評価など、さまざまなビジネス領域における意思決定、及び収益最大化をデータドリブンで支援する重要な役割を担います。

本募集は、将来データ・アナリティクス室の責任者（ヘッド）となることを想定した戦略的な人材登用です。

Techmark Japan is a leading company in the extended warranty business in Japan.

We are looking for a Senior Data Analyst to support our data analytics capabilities in the Japan Extended Warranty industry. This position will play a key role in supporting data-driven decision-making and revenue maximization in various business areas, including product development, claims management, customer service, and risk assessment.

This recruitment is a strategic recruitment for the person who will become the Head of Data Analytics Office in the future.

職務目的　（Job Purpose）

データを活用して、業務効率の向上、顧客満足度の改善、そしてビジネスの成長を実現することを目的とします。延長保証制度およびサービスの改善において、分析的なリーダーシップを発揮することが期待されます。

将来的には、チームマネジメントや戦略立案の責任も担っていただきます。

It aims to leverage data to improve operational efficiency, improve customer satisfaction, and grow the business. It is expected to provide analytical leadership in improving the extended warranty program and services.

In the future, you will also be responsible for team management and strategy planning.

職責　（Job Responsibilities）

1〜4年目（実務遂行＋リーダーシップ育成フェーズ）

• 営業/業務部門などのビジネスユニットと連携し、プライシング業務の実施や利益率改善提案をデータで支援
• 顧客維持、詐欺検出、故障・損害率予測などのための予測モデルの構築
• 契約販売、顧客行動、故障・損害率、商品パフォーマンス等に関する構造化・非構造化データの分析
• BIツール（例：Tableau、Power BI）を用いたダッシュボード・KPI・レポートの作成と提供
• 日本国内の個人情報保護法、及び社内ポリシーの遵守
• 若手アナリストのメンタリングやチームのベストプラクティス構築への貢献

5年目以降（チームリーダー／部門責任者としての役割）

• データ・アナリティクス室の戦略ビジョンの策定と実行
• データ・アナリティクス室のマネジメントとリード
• 要件定義から施策の実行、効果測定までの分析プロジェクトを推進
• 経営層やIT部門と連携し、データ戦略をビジネス目標と整合させる
• データガバナンス体制の構築、インフラ改善、社内のデータリテラシー向上を主導

Years 1-4 (Practical Work as Data Analyst + Leadership Development Phase)

• Collaborate with business units such as sales and operations departments to support pricing operations and profit margin improvement proposals with data insights.
• Build predictive models for customer retention, fraud detection, failure and loss rate prediction, and more
• Analysis of structured and unstructured data on contract sales, customer behavior, breakdown and loss rates, product performance, etc.
• Create and deliver dashboards, KPIs, and reports using BI tools (e.g., Tableau, Power BI)
• Compliance with Japan's Personal Information Protection Act and Internal Policies
• Mentoring young analysts and helping to build team best practices

Year 5 onwards (Work as team leader / department head)

• Formulation and execution of the strategic vision of the Data Analytics Office
• Management and lead of the Data Analytics Office
• Promote analysis projects from requirement definition to implementation of measures and effect measurement
• Collaborate with executives and IT to align data strategy with business goals
• Lead the establishment of data governance structure, infrastructure improvements, and internal data literacy

期待する成果　（Expected Outcomes）

タイムリーで正確なインサイトを通じた意思決定の高度化

高度なリスク分析による故障・損害率の適正化、及び延長保証制度の収益率の改善

顧客セグメンテーションや行動分析による顧客体験の向上

拡張性のある高パフォーマンスな分析チームの構築

5年以内にデータ・アナリティクス室のリーダーに昇進

Advance decision-making with timely and accurate insights.

Optimization of failure and damage rates through advanced risk analysis and improvement of the rate of return of extended warranty program.

Improve customer experience with customer segmentation and behavioral analytics.

Build a scalable, high-performing analytics team.

Become Data Analytics Office Leader within 5 years.

求めるスキル・知識・経験（Required Skills , Knowledge, Capabilities and Experiences）

スキル / 能力 / 業務経験

業界知識・ビジネス知識

• 日本国内の延長保証/保険分野の業務知識（査定プロセス、引受、販売等）
• 複雑なデータ分析をビジネス課題解決に落とし込む能力
• 市場/競合リサーチスキル
• 売上•利益の分析力
• 収益改善施策の立案

リーダーシップ・ソフトスキル

• 日本語での優れたコミュニケーション能力
• ビジネス感覚および戦略的思考力
• 部門横断的なプロジェクト推進やステークホルダー対応力
• 形式・非形式問わず、後輩育成やチーム牽引の実績

テクニカルスキル

• SQL、Python、R などを用いたデータ加工・分析スキル
• データ可視化ツール（Power BI、Tableau 等）の実務経験
• 統計モデル、機械学習、データマイニングの知識

望ましい経験

• 金融（延長保証・保険）業界での5～8年の分析経験
• アクチュアリー・プライシング経験があれば尚可
• プロジェクトマネジメントまたはアジャイル開発の知識があれば尚可
• 英語でのコミュニケーション能力があれば尚可

Industry and business knowledge

• Business knowledge in the field of extended warranty/insurance in Japan (assessment process, underwriting, sales, etc.)
• Ability to translate complex data analysis into solving business problems
• Market/Competitive Research Skills
• Sales and profit analysis skills
• Formulating Profit Improvement Measures

Leadership / Soft Skills

• Excellent communication skills in Japanese
• Business Sense and Strategic Thinking
• Cross-departmental project promotion and stakeholder response
• Regardless of formal or non-formality, achievements in junior training and team leadership

Technical skills

• Data processing and analysis skills using SQL, Python, R, etc.
• Working experience with data visualization tools (Power BI, Tableau, etc.)
• Knowledge of statistical models, machine learning, and data mining

Desired experience

• 5~8 years of analytical experience in the financial (extended warranty and/or insurance) industry
• Experience in actuary pricing is a plus
• Knowledge of project management or agile development is a plus
• English communication skills are a plus

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Functional Area:

IT - Information Technology

Techmark Japan Kabushiki Kaisha