We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What You’ll Be Doing
You will be joining the Application Operations - Personal Banking and Products Technology (AO PBPT) team within the CIBC’s Infrastructure Operations department. As a Technology Lead of Production Application Support, you’re responsible for applying extensive technical and operational expertise to facilitate and enhance complex, critical application support and maintenance processes. The role provides technical leadership, managing the execution of implementation plans in compliance with operational and service standards, policies, and procedures. The Technology Lead, Production Application Support collaborates with Technology teams to develop and lead the execution of application and maintenance update plans, utilizing a solid understanding of business dynamics. The role focuses on the optimization of resources, working with management to support the development of departmental planning and operational objectives. The role develops materials and delivers training to increase the Application Operation team’s skills and capabilities. The role independently resolves a variety of ambiguous challenges, devising new methods using strong analytic and inductive thinking.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How You’ll Succeed
Partnership - Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients. Ensure internal clients are well-informed of the team mandate and nature, including relevant policies and legislation changes. Promote and support the concepts, products and services.
Projects Delivery - Act as subject matter expert in the assessment of automation opportunities, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy); develop and maintain productive relationships with Technology, QA, Project team and others. Research, analyze and support the development and implementation of new and/or revised policies, procedures and standards.
Production Support - Make an impact by ensuring stability of our application and infrastructure technology for our clients. Act as an escalation point for resolution of complex production problems for support of applications. Participate in post mortems to identify root cause and defining actions to eliminate recurrence. Automation experience and DevOps experience are significant assets.
Who You Are
You can demonstrate experience in: Unix, Linux, Window operating systems; Feedhub; Autosys; Shell scripting; DB2; Networking and related technologies/protocols/services (TCP/IP, Routing, DNS, HTTP/S, SSH). ITIL (Incident, Problem, Change management). It is nice to have knowledge of WebLogic, WebSphere, UrbanCode, Dynatrace. You also have an understanding of software development methodologies. Microsoft Azure (IaaS, PaaS, DevOps, deployment and automation), Jenkins, experience in an Agile environment is an asset.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay, 21st FloorEmployment Type
RegularWeekly Hours
37.5Skills
Change Management, Client Service, Enterprise Service Delivery, Implementation Planning, IT Operations Support, Operational Efficiency, Service Standards, Team Management, Technical Knowledge