Job Summary:
As a Technical Customer Support Coordinator II, you will provide a variety of technical support to multiple level end users in diverse technical areas. Support includes troubleshooting, researching, and training for proprietary products. Additionally, you will provide exceptional support and service through highly engaging customer interactions while following corporate policy regarding authentication, data security and record retention. You will utilize multiple communication channels: telephone, e-mail and chat support.
Qualifications:
Bachelor's degree holder or Completed at least 2 years level in college (no back subjects/incomplete units)
Strong customer focus to interact with customers
Problem Solving and basic technical skills
Excellent Customer Service skills.
Excellent written and verbal communication skills.
Ability to multi-task and handle incoming calls as well as emails
Customer Service / Team Player oriented
Professional attitude and positive demeanor always.
Ability to work independently on assigned projects.
Open to working weekends and shifting schedule
Must have 1-yr tenure in current function in REPH.
Must not have received any Disciplinary Action within the past 12 months.
Must not have any Attendance and Punctuality issues in the past 12 month.
Must have a Successful or above rating in the last Enabling Performance cycle.
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