Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS - Information Technology (IT)Management Level
Senior ManagerJob Description & Summary
Contribute to creating a better tomorrow
The only way we can tackle the challenges of this fast-changing world is with passionate people. Led by our purpose of building trust and solving important problems, we come together at PwC to address the biggest issues facing the world in a way that drives positive impact. Are you eager to join a team fuelled by open and curious minds? People who are passionate about their work and create new solutions for a new day? Then you’re at the right place.
Bring your talent. Learn new skills. Make a positive impact.
We, PwC’s Products and Technology Team, enable PwC to achieve its Digital Strategy and have a tangible impact on digital transformation by being a “one-stop-shop” for all digital initiatives, whilst driving innovation, enhancing digital capabilities and integrating technologies to create competitive business advantages for PwC and our clients. We are currently seeking a team lead for our IT Service Quality and Support team.
Your impact
As a Teamlead - IT Service Quality and Support , you’ll make an impact by:
Leading and managing the Service Quality and Support team, combining IT Helpdesk and IT Service Management (ITSM) functions.
Driving operational excellence and fostering a culture of accountability and continuous improvement.
Overseeing service performance, service transition, and service design initiatives.
Developping and implementing strategies, policies, and processes to enhance service quality and user experience.
Establishing and monitoring KPIs to track and improving service delivery.
Managing relationships with external service providers and vendors, ensuring compliance with SLAs.
Ensuring robust incident management and disaster recovery planning.
Participating in budget planning and resource allocation.
Providing expert guidance to stakeholders on IT service quality and support matters.
About You
You have a proven experience in IT Service Management and Support, ideally in a leadership role within a corporate environment.
You have strong ability to develop and execute tactical plans for service improvement and team development.
You participate in yearly budget cycles and manage budgets. Ability to optimize resource allocation to maximize efficiency and achieve cost-effectiveness.
You demonstrate autonomy, initiative, rigor and involvement;
You have excellent organizational, interpersonal and communication skills;
Appropriate knowledge of English (spoken/written) is mandatory, plus being fluent in French or Dutch.
Life at PwC Belgium
Our culture and workplace are something we’re proud of. Here’s a sneak peek at what life at PwC looks like:
Flexible work patterns: Achieve the perfect balance between office and home life with our flexible hybrid work arrangements and family-friendly schemes.
Lifelong learning: Grow with us! Take advantage of our diverse training opportunities and exciting career pathways to explore new disciplines and expertise.
Flexible rewards: Tailor your benefits to suit your lifestyle with our customizable rewards plan.
Sustainable mobility: Choose eco-friendly mobility options, from our soon-to-be fully electrified fleet to public transport, shared cars, ebikes, and more.
Inclusive culture: Thrive in a diverse, inclusive workplace that values and celebrates every individual's contributions.
Wellbeing focus: Enjoy a positive environment with our comprehensive wellbeing programs, engaging sports communities, and confidential support for all your professional and personal challenges.
Global network: Expand your horizons with opportunities to work abroad and tap into extensive industry expertise within the PwC network.
Let’s build something great together. What are you waiting for?
Equal Opportunity Employer statement
At PwC, we are dedicated to building a diverse, inclusive, and authentic environment. We are committed to providing equal employment opportunities for all candidates and employees, regardless of race, religion, gender identity or expression, sexual orientation, national origin, age, disability, marital status, or any other characteristic protected by law.
We believe that a diverse and inclusive workplace drives innovation and strengthens our ability to serve our people, clients and communities. Join us in fostering a culture where everyone feels valued, respected and empowered to achieve their full potential.
Additionally, we provide reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Auditing Methodologies, Coaching and Feedback, Communication, Continuous Process Improvement, Creativity, Embracing Change, Emotional Regulation, Empathy, Fault Analysis, Inclusion, Influence, Intellectual Curiosity, Internal Controls, Issue Management, IT Audit, IT Performance Management, Learning Agility, Optimism, Performance Monitor, Process Improvement, Professional Courage {+ 19 more}Desired Languages (If blank, desired languages not specified)
Travel Requirements
0%Available for Work Visa Sponsorship?
NoGovernment Clearance Required?
NoJob Posting End Date