Job Title:
Team Leader with Polish
Job Description
We are looking for a motivated and supportive Team Leader to guide a team of call center associates working on an exciting project within the tobacco industry, focused on tobacco heating devices.
In this role, you will be responsible for the day-to-day leadership of your team, ensuring a positive work environment where everyone feels supported and empowered to succeed. You will play a key role in driving performance, helping your team achieve targets, and delivering excellent customer service.
Core Responsibilities
- Lead with Impact: Oversee day-to-day activities of talented advisors ensuring they adhere to company policies and legal requirements.
- Performance Coach: Regularly coach your team to achieve and exceed performance metrics, providing constructive feedback and guidance.
- Resolve Challenges: Identify performance issues and develop effective improvement plans, including corrective actions when necessary.
- Meet Customer Expectations: Ensure our services meet the contractual KPIs and financial goals, maintaining high standards of customer satisfaction.
- Communication Champion: Keep your team updated on expectations and company news through regular meetings and open forums.
- Team Organizer: Plan and organize team activities and meetings, fostering a collaborative and communicative environment.
- Continuous Learner: Stay updated on internal processes and attend management training to further your development.
- Value Advocate: Lead by example, promoting Concentrix's values and being a dedicated advocate for your team.
Candidate Profile
- Educational Background: Associate's degree in related field or previous experience in a similar position.
- Experience: Previous experience in the BPO/ Call Center sector.
- Leadership Skills: You have the talent to motivate and coach team members to reach their goals.
- Resilience: Thrive under pressure and see tasks through to completion.
- Language Skills: Strong verbal and written skills in Polish (C1) and English (B2/C1) proficiency.
- Multi-tasking Leader: Ability to lead a team in handling multiple priorities and meeting deadlines.
- Office Work Ready: Comfortable and willing to work from our office in Katowice on various shifts.
What We Offer
- Comprehensive benefits package, including access to MyBenefit system, private healthcare (Luxmed), and life insurance.
- Access to e-learning platforms.
- Employee Assistance Program (psychological, managerial, legal, and financial counselling).
- Free language classes.
- Interesting events, contests, lotteries, and much more.
- Stable full-time employment based on an employment contract.
Location:
POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13
Language Requirements:
English (Required), Polish (Required)
Time Type:
Full time
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