Team Leader, Operations_Polish C2 or Dutch C2 + Eng B2_Bytedance_Lisbon

Job Title:

Team Leader, Operations_Polish C2 or Dutch C2 + Eng B2_Bytedance_Lisbon

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Experience the power of a game-changing career

Are you ready to take the next step in your leadership career? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with innovation, technology, and people. Operating in over 70 countries, we’re proud to be recognized with awards such as “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture.”

If you’re looking to grow and be inspired, as a Team Leader based on-site in Lisbon, Portugal, you’ll play a key role in driving team performance, delivering exceptional customer experiences, and supporting the success of our operations. You’ll lead, coach, and develop a team of customer service associates while ensuring service levels and business goals are consistently achieved.

Career growth and personal development

We’ll equip you with all the training, cutting-edge tools, and ongoing support you need to excel. At Concentrix, there’s real potential for career and personal growth — over 80% of our leadership team has been promoted internally. You’ll also have access to a range of FREE Learning and Leadership Development programs to help you grow into future leadership roles.

What you will do in this role

As a Team Leader, you will:

• Supervise the day-to-day operations of a team of call center associates, including attendance and performance monitoring in line with company policies and legal requirements

• Coach and develop team members through regular feedback sessions to ensure performance metrics and KPIs are consistently achieved

• Identify performance gaps, create action plans, and implement corrective measures when needed

• Ensure the service delivered meets contractual KPIs and financial targets

• Communicate clear expectations and provide timely updates to your team

• Act as a point of escalation for complex customer interactions, providing support and solutions

• Lead team meetings to share updates, encourage collaboration, and gather feedback

• Organize and promote team engagement activities

• Stay up to date with internal processes, policies, and procedures, and participate in ongoing leadership training

• Promote company values through a positive attitude and strong team advocacy

Your qualifications

You’ll be a great match if you:

• Are fluent in Polish or Dutch (native/C2 level) and have a good level of English (B2 or higher) Mandatory

• Have at least 1 year of experience in a Team Leader or Supervisor role in a BPO environment - Mandatory

• Are highly motivated, with a strong ability to coach and develop team members

• Possess excellent communication and interpersonal skills

• Can effectively prioritize, multitask, and meet deadlines in a fast-paced environment

• Have strong leadership skills and the ability to guide and motivate a team

• Are flexible and willing to work on a 24/7 rotating schedule

Eligibility Criteria (for internals only)

• Current job tenure: at least 6 months in Concentrix

• Exemplary record: no sanctions in the last 6 months AND less than 5% unjustified absenteeism in the last 3 months

• Achievement of objectives: more than 80% of project performance objectives met during the last 3 months

• Language(s): Polish C2 or Dutch C2 + Eng B2

• Work arrangement: WFO 24/7

What’s in it for you

In this role, we offer benefits that support your success and well-being:

• Competitive salary (base + performance bonuses)

• Health insurance from day one

• Central office location in Lisbon, Portugal

• Fully paid training and onboarding

• Career development programs and internal mobility opportunities

Experience the best version of you!

If this sounds like the next step in your leadership career, we’d love to hear from you. Apply today and discover why so many game-changers choose to grow with Concentrix.

Concentrix is an equal opportunity employer

We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, age, gender identity, sexual orientation, religion, ethnicity, disability, or any other protected status.

Eligibility to work

In accordance with Portuguese law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location:

PRT Lisbon - Av. Mediterraneo, N°1

Language Requirements:

Time Type:

Full time