Team Leader

• 2 x Full Time, Permanent Roles
• Location: Coffs Harbour, NSW
• Salary $102,400 base + Super + NFP Salary Packaging Benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your opportunity

For more than 15 years, Mission Australia Housing has provided safe, affordable homes across five states and territories. With 4,500+ homes and 7,600 residents supported, we bring proven scale, strong governance, and deep community commitment.

We are seeking two (2) passionate and experienced Team Leaders to lead tenancy and housing operations within this growing program. In this pivotal role, you will mentor and support a dedicated team, oversee access and tenancy management, coordinate program activities, and provide person-centred case management for clients with complex needs. You will also build strong relationships with stakeholders to deliver sustainable housing outcomes and contribute to our strategic vision.

Your key responsibilities will be to:

• Lead and develop a high-performing team, ensuring clarity of roles and performance expectations.
• Oversee tenancy management and access services, maintaining a client-centred approach.
• Provide coaching, mentoring, and expert advice to team members.
• Deliver person-centred case management for clients with complex needs.
• Build and maintain strong relationships with clients, stakeholders, and service providers.
• Ensure compliance with policies, procedures, and quality frameworks.
• Contribute to program reporting, continuous improvement, and strategic initiatives.

Requirements for success

• Relevant degree or associate diploma with substantial experience in housing or community services.
• Experience in housing management for families facing complex challenges (e.g., mental health, disability, domestic violence).
• Proven ability to lead and mentor teams, including performance management and coaching.
• Strong knowledge of tenancy management and relevant policy/legislation.
• Excellent communication, negotiation, and problem-solving skills.
• Demonstrated ability to manage competing priorities and deliver outcomes.
• Current driver’s licence, Police Check, WWC Check, and First Aid Certificate
• Familiarity with client management systems and reporting frameworks.
• Experience in program coordination and continuous quality improvement.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities 
• Opportunity to purchase additional annual leave 
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture  

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.  

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au  

Find out more about a career with Mission Australia. 

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you