Team Leader

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Sydney, you will help make a positive impact on someone’s life everyday. You will feel great satisfaction knowing your talent and hard work has a purpose.

As part of the Leadership Group, you will help make a positive impact through the support you provide to your team and the outcomes they deliver for the people we serve. You will feel great satisfaction knowing your guidance, expertise, and commitment are helping others grow while making a difference in people’s lives.

This will be a full-time, permanent position based in the Sydney office, with flexibility to work from home up to 2 days a week once training has been completed.

YOUR RESPONSIBILITIES

• Manage stakeholder expectations, team priorities and resources to deliver strong outcomes.
• Lead team performance in line with BU targets, including KRAs and revenue goals.
• Coach, develop and performance manage team members, including workload oversight and appraisals.
• Drive a collaborative, customer-focused operating model using feedback and performance insights.
• Identify development needs and deliver targeted learning initiatives.
• Lead continuous improvement, respond to industry changes and manage escalations or disputes effectively.

ABOUT YOU

• Proven experience leading, mentoring and driving team performance.
• Strong client relationship management skills, with the ability to resolve issues confidently.
• Strategic thinker who can navigate complex issues and deliver practical solutions.
• Excellent communication, time management and interpersonal skills.
• Solid knowledge of injury management, premium calculations and claims costs.
• Strong understanding of NSW Workers Compensation legislation and specialised insurer requirements.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other

• Flexibility to work from home to support work/life balance

• A corporate wellbeing program with discounted health insurance and gym membership

• Generous discounts from over 350 retailers through our RewardsHub program

• Comprehensive learning and development opportunities to help you reach your full potential

• Access to support and counselling services with work or personal matters, through our Employee Assistance Program

• Companywide events to stay connected and celebrate success

• Entitlement to annual company incentive scheme + salary reviews

• Up to 16 weeks paid parental leave, plus super
  

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.