About Us:
Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.
In recent years, we have experienced significant growth, expanding our services and global presence.
With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.
Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.
Role overview:
As a team leader, you are responsible for the interests of your employees. You recognize the strengths and skills of your employees, encourage and support them to achieve the goals and targets as a team. The team leader exemplifies the culture and interaction with each other and provides support when challenges arise. In addition to managing employees, the position itself is part of the operational team, is responsible for the quantitative and qualitative results of the team and reports to the Head of Support. Cooperation with other team leaders or departments is a matter of course and is gladly supported.
What you will do:
Responsible for compliance with KPIs, customer satisfaction, deadlines and agreements, taking measures in the event of deviations
Organizational, technical and personnel management of a team
Ensuring team productivity and compliance with processes, guidelines and quality specifications
Ensuring the timely preparation of information
Independently solving challenges (e.g. escalations)
Developing solutions independently
Participation in internal and cross-departmental meetings
Coordinating the distribution of tasks within the team
Resource planning
Who you are:
Social competence, empathy and respectful interaction
Team player
Strong communication and listening skills
Proactive and creative personality with assertiveness
Independence and initiative
Sense of responsibility and reliability
Self-reflection and critical faculties
Logical and analytical thinking
Strong organizational skills with the ability to multitask
Technical affinity and open-mindedness towards new technologies
Stress resistance and problem-solving ability
Qualification:
Completed training or a degree in the hotel industry and/or IT sector is an advantage
Management experience in Customer Support
Fluent in German and English (verbal and written)
Confident handling of Confluence, Salesforce, JIRA and similar tools
Knowledge of protel products is an advantage
Why Planet :
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.