At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
We’re looking for a detail-driven Team Leader to head our Banking and Finance division within our national Process Serving team. In this multi-faceted leadership role, you will bridge the gap between people management and operational strategy by supervising a high-performing team, managing key financial stakeholders, and overseeing our national subcontractor network. You will take full ownership of the division’s success, ensuring strict SLA compliance and driving financial accountability to meet our revenue goals.
You’ll work closely with field agents across Australia, manage day-to-day communication to keep matters progressing smoothly. This is a great opportunity for someone who thrives on organisation, precision, and clear communication.
Key Details
Commencing 18th May
Based in Caulfield
Following training and once competency is reached, you’ll have access to a hybrid working arrangement
Monday to Friday | 8:30am to 5pm | No weekends!
Australian Citizenship
Successful applicants will be required to complete a Nationally Coordinated Criminal History Check and PEIC clearance
What You’ll Be Doing
Direct Supervision: Manage, mentor, and coach a team of 3–4 staff members, fostering a high-performance culture.
Strategic Partnership: Attend client meetings to discuss performance, industry trends, and opportunities for process improvement.
SLA Compliance: Ensure the team strictly adheres to client-mandated service levels, turnaround times, and compliance requirements.
Subcontractor Management: Manage relationships with Field Agents (subcontractors), dealing with performance escalations and ensuring they adhere to our high standards of conduct.
Revenue Monitoring: Oversee and drive the revenue performance to ensure monthly and quarterly budget targets are met.
Leadership: Proven experience managing a small team, with a focus on coaching and development.
Problem Solving: Ability to remain calm under pressure while resolving complex escalations between clients and subcontractors.
About You :
You’re someone who takes pride in your accuracy and communication skills. You enjoy balancing administration with problem-solving and can manage multiple priorities at once, but most importantly, you’ll be motivated to learn and contribute to a fast-paced team.
Team Leadership & People Management skills
Strong attention to detail and accuracy in your work
Client & Stakeholder Relations
Highly organised with strong time management skills
Comfortable with technology and confident using multiple systems
Financial & Revenue Accountability
If you enjoy administrative challenges, and possess strong interpersonal skills to engage effectively with a diverse range of individuals, from seasoned field professionals to legal experts, this role is tailored for you.
What’s in it for you?
This role offers a positive team environment within a small, close-knit group. It's a good position with future potential, providing training in client communication, administrative duties, prioritization, meeting deadlines, and attention to detail.
Access an unlimited mental health and well-being platform, empowering you to stay balanced and thrive both personally and professionally.
Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands
About Probe CX
Probe CX is a global business of 17,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.
How to Apply?
Click on ‘Apply Now’. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We’re happy to accommodate.
Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.
We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!