Team Lead, Sr. Security Operations Engineer

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Must be eligible to work in the U.S. without requiring sponsorship now or in the future.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster. 

Focused on you:  We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge:  We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability:  We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What you’ll do:
Customers Bank is seeking a highly analytical, detail-oriented, and adaptable Senior Security Engineer to support the strategic objectives of the Security Operations Team. As a Senior Security Operations Engineer, you will support the design and implementation of enterprise security solutions that advance Customers Bank’s strategic initiatives, including Zero Trust architecture, network segmentation, firewall modernization, and datacenter transformation. You will serve as a technical lead on complex projects, ensuring secure design, regulatory alignment, and integration across on-premise and cloud environments.

In this role, you will partner closely with infrastructure, networking, and cross-functional teams to define security requirements, strengthen network and identity controls, and enhance monitoring capabilities. You will provide architectural guidance, support risk and threat modeling efforts, and continuously evaluate emerging technologies to improve the Bank’s overall security posture while mentoring team members and promoting security best practices.

Responsibility:

• Lead the secure design and architecture of enterprise security solutions supporting major projects such as NAC deployment, ZTNA rollout, network segmentation, firewall redesign, and datacenter modernization.
• Develop and maintain detailed security architecture diagrams, design documents, and implement runbooks.
• Evaluate and define technical security requirements for new systems, platforms, and integrations.
• Serve as the security engineering lead for cross-functional project teams, ensuring alignment with Customers Bank’s security strategy and compliance requirements.
• Design and provide consultative support for Bank IT's implementation of ZERO Trust models across users, devices, networks and applications.
• Collaborate with infrastructure and networking teams to implement least-privilege segmentation strategies.
• Support datacenter migration projects by defining secure connectivity, workload isolation, and inter-environment trust models.
• Provide expert guidance on enterprise firewall modernization, next-gen firewall policy restructuring, and traffic flow analysis.
• Oversee configuration and tuning of network security controls including IPS/IDS, WAF, Secure Web Gateways, and endpoint security platforms.
• Enhance security monitoring and detection use cases related to new security architectures.
• Ensure solutions adhere to regulatory and industry standards (FFIEC, FDIC, NIST, ISO 27001, PCI, etc.).
• Participate in risk assessments, architecture reviews, and threat modeling sessions for new and existing technology initiatives.
• Develop documentation, standards, and operational procedures aligned with best practices.
• Evaluate emerging technologies and recommend improvements to strengthen the bank’s security posture.
• Mentor junior engineers and serve as an internal subject-matter expert for security best practices.
• Contribute to post-implementation reviews and lessons-learned processes to enhance future project delivery.

Must haves:

• 7+ years of experience in cybersecurity engineering, security architecture, or advanced network security roles.
• Hands-on expertise with NAC implementation, ZTNA solutions, network segmentation, firewall modernization, and datacenter security.
• Strong understanding of authentication, authorization, and identity management principles.
• Experience securing cloud or hybrid environments (Azure/AWS/GCP).
• Excellent communication skills and ability to partner with technical and non-technical stakeholders.

Nice to haves:

• Experience in financial services or other regulated industries.
• Relevant certifications such as PCNSE, PCNSA, CISSP, CCSP, CCNA, GSEC, GCIH, GCIA, or similar.
• Experience with threat modeling, secure design reviews, and architecture governance processes.
• Familiarity with automation/scripting for security tasks (Python, PowerShell, Ansible, etc.).
• Knowledge of cloud services and their attack surface.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. 

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.