Team Lead, Inbound Sales

Who We Are

Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere.

What We Do

At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure.

Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.

Job Purpose

The Lead, Inbound Sales is responsible for driving consistent revenue performance across the inbound sales team by coaching, managing, and developing a team of Inbound Sales agents. You will serve as the operational backbone of the inbound function, ensuring process adherence, maintaining pipeline health, hitting team targets, and creating a culture of continuous improvement. This role bridges frontline execution and sales leadership, combining hands-on deal involvement with day-to-day team management.

Key Responsibilities

Team Leadership & Coaching

• Lead & Develop: Manage a team of Inbound Sales Representatives, providing daily guidance, motivation, and performance support.
• Coach: Conduct regular 1:1s, call reviews, and coaching sessions to develop reps' product knowledge, objection handling, and closing skills.
• Onboard: Onboard new team members, ensuring they are fully ramped within the first 90 days in line with defined success metrics.
• Performance Management: Identify skill gaps across the team and design targeted coaching plans or escalate training needs to the Sales Manager.

Sales Operations & Performance

• Drive Targets: Own team-level sales targets (weekly, monthly, quarterly) and ensure reps consistently meet or exceed individual quotas.
• Track Activity: Monitor daily activity metrics, calls made, demos conducted, leads qualified, deals closed, and intervene proactively when performance dips.
• Deal Support: Step in to support complex or high-value deals, co-selling where needed to rescue at-risk opportunities.
• Pipeline Management: Maintain and enforce accurate CRM hygiene across the team, reviewing pipeline data and deal stages regularly.

Process & Quality Assurance

• Process Adherence: Ensure all inbound inquiries are responded to on schedule and in line with the defined business process.
• Quality Control: Review and score sales calls and demos for quality; share feedback in structured call review sessions.
• Continuous Improvement: Identify and flag recurring bottlenecks in the lead-to-conversion journey and work with cross-functional teams to resolve them.
• Handoff Management: Own the smooth handoff process between Sales and Onboarding, ensuring customers transition seamlessly post-purchase.

Cross-Functional Collaboration

• Marketing Feedback: Provide structured feedback on lead quality from various channels to the Marketing, Business, and Growth teams.
• Product Alignment: Collaborate with Product and Customer Success to stay current on platform updates, ensuring the team delivers accurate and compelling demos.
• Leadership Reporting: Represent the inbound team in sales leadership meetings, reporting on performance, blockers, and team insights.

Reporting & Analysis

• Reporting: Prepare weekly and monthly team performance reports for the Growth Manager, including quota attainment, conversion rates, and activity data.
• Analysis: Analyse team performance trends and recommend data-driven improvements to the inbound sales process.

Qualifications & Experience

• 4 - 8 years of experience in inbound or SaaS sales, with at least 4 years in a team lead, senior, or supervisory capacity
• Demonstrated track record of consistently meeting or exceeding individual sales quotas
• Experience coaching or mentoring junior sales reps, either formally or informally
• Proficiency with CRM tools (e.g., HubSpot, Salesforce, Zoho) and sales engagement platforms
• Excellent verbal and written communication skills,  able to run effective meetings, deliver feedback, and present to leadership
• Strong analytical skills, comfortable reading pipeline data, identifying trends, and making decisions from metrics
• Bachelor's degree or equivalent work experience preferred

About You

• You're a natural motivator who leads by example. Your team performs well because they trust and respect you
• You balance accountability with empathy; you hold people to high standards while genuinely investing in their growth
• You're comfortable in ambiguity and can make sound decisions quickly, especially when the team needs direction
• You're data-driven but people-first, you use numbers to guide decisions, not to manage by fear
• You thrive in fast-paced environments and can manage competing priorities without losing focus
• You take ownership. If the team misses a target, you look inward before looking outward

What Success Looks Like (First 90 Days)

• Weeks 1–2: Complete full product and process onboarding. Shadow all reps on calls and demos. Establish 1:1 cadences with each team member.
• Weeks 3–4: Run first structured call review sessions. Identify top performers and reps needing coaching. Audit CRM for pipeline accuracy.
• Month 2: Implement at least one process improvement based on early observations. Begin tracking team KPIs on a weekly basis.
• Month 3: Team achieves 85–100% of the monthly quota. All reps have active coaching plans. First performance report delivered to Sales Manager.

What we can offer you

Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.

Learning: We have a learning-and-development-focused environment, with an emphasis on knowledge sharing, training, and regular internal technical talks.

Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the operations lead.
• A behavioural and technical interview with the business lead.

Moniepoint is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.