For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.
Qualification:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Essential Duties and Responsibilities:
Support supervision of collections staff with ongoing coaching, constructive process review feedback and weekly metric reporting
Maintain the highest level of collections metrics and KPI’s
Create action plans for collection of aged and outstanding debts
Proficient in reading and understanding contract details when collecting outstanding debts
Assist all members of collection staff with daily processes and procedures when required
Discuss/negotiate payment plans with Collection Managers approval
Investigate and resolve discrepancies in payments or accounts
Investigate billing errors and disputes and follow up with customers
Required Skills, Education and Certifications:
Associate or Bachelor’s degree in Accounting and/or Finance and/or 5 years’ relevant health care experience
• 3 years’ experience of managing a staff of 5-10 collectors.
Intermediate experience with Microsoft Office applications
Advanced experience with Microsoft Office Excel and Powerpoint
Experience with 3rd party collections partnerships (Preferred)
Experience with probate collections (Preferred)
Ability to conduct and support team through ongoing account reconciliations
Ability to lead change and enforce basic and advanced policies, methods, and procedures
Ability to work with minimal supervision
Understanding of business processes and impact of such processes on accounting processes/procedures, including identifying control risks
Physical Requirements:
Ability to lift and carry up to 10-15 pounds.
Ability to sit, stand and walk for prolonged periods of time throughout the work day
Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.
Benefits for full time employees
TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
California Residents Only:
In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.
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