Join our dynamic Team as a Account Services Team Lead at Avis Budget Group BSC in Budapest!
Role Summary
Lead the day-to-day activities. Offer customer support to both internal and external accounts and ensure resolution of customer inquiries related to all aspects of accounts receivable functions. Provide guidance and development to direct reports through empowerment, teamwork, on-the-job assignments and projects.
Your Responsibilities will include
Reduction of unresolved disputes and improvement of DSO and/or DCO
Experience with ERP systems such Oracle and familiarity with CRM/ticketing tools
Oversee daily productivity of the team, including monitoring the quality of work performed
Manage team’s workflow and assign coverage for various activities due to prioritization, staffing, and required timelines
Ensure team is trained efficiently and that consistent feedback and coaching are provided
Respond to escalated or sensitive inquiries or disputes
Subject matter expert to provide support for other Avis Budget Group regions
Assist in developing new policies and procedures as needed
Compile data for management reports and regular departmental performance reports
Act as Deputy Supervisor in case of absence
We are looking for:
Bachelor's degree in Business Administration, Finance, or other related field, or 4 years of related experience is an advantage
Ability to manage multiple priorities in a busy environment with fluctuating volumes of work, including delegation of work
Demonstrated history of accuracy and attention to detail, efficiency, and sound judgment
Strong analytical, verbal, and written communication skills, as well as interpersonal skills and the ability to act with discretion and professionalism
Strong work-ethic and problem resolution skills are critical for success in this position
Proficiency in MS Office Suite, ability to navigate various PC systems
Proficiency in at least one additional language (preferred: Italian, Spanish, French, or German) is an advantage
What we offer
Cafeteria benefits, including SZÉP Card, health fund options, and language courses.
Medical insurance: Medicare
Performance bonuses based on your annual gross salary.
Access to an employee discount program at various hotels, gyms, restaurants, and more.
Opportunities to grow through our internal learning portfolio and recognition programs.
An extra day off to celebrate your birthday.
A vibrant, multinational environment with over 30 nationalities working together at the greenest office in Budapest, the Green House Building.
Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
BudapestBudapestHungary