Grade Level (for internal use):
12The Team:
You will be part of the Market Intelligence division's Tax Solutions team, working alongside Product Management, Product Marketing Management (PMM—the team responsible for positioning and messaging), Sales, Technology Support, and Customer Success. This cross-functional environment requires strong collaboration skills, emotional intelligence, and the ability to adapt your communication style to different audiences. As a Grade 12, you will be expected to build consensus across groups with competing priorities, leverage your network to ensure strategic alignment, and coach others on complex tax workflow matters.
The Impact:
In this role, you will directly influence how tax professionals understand and adopt our solutions. You will translate complex tax regulatory developments into clear, actionable guidance for both customers and internal teams. Your work will accelerate customer understanding through tailored demonstrations and workflow explanations, ultimately driving product adoption and customer satisfaction. You will also play a key role in ensuring quality standards are maintained across customer-facing materials and product documentation. By gathering customer feedback and usage insights, you will contribute to continuous product improvement and help identify risks and opportunities early. Your ability to collaborate across functions and geographies will ensure coordinated customer experiences and strategic alignment with business priorities.
Responsibilities:
Product & Market Insight
Serve as a tax domain specialist for assigned tax workflows (e.g., Withholding Tax, Tax Reporting processes)
Conduct market and competitive research to support decision-making and inform senior specialists and Product Management on emerging needs in the tax technology landscape
Translate tax regulatory developments into clear summaries, product considerations, and field guidance that can be easily understood by Sales and Customer Success teams
Customer & Field Support
Participate in pre-sales discussions as a product SME, supporting value articulation, tax workflow mapping, and technical Q&A sessions with prospective clients
Deliver demonstrations, tailored tax workflow explanations, and product overviews that help accelerate customer understanding and adoption
Create and maintain enablement materials such as demonstration scripts, sales frequently asked questions (FAQs), and product overview presentations
Go-To-Market Collaboration
Support go-to-market execution by partnering with Product Marketing Management (PMM) on positioning, customer success stories, content development, and launch communications
Contribute to launch readiness through training sessions, demonstration environment setup, and field documentation to ensure Sales and Customer Success teams are fully prepared
Product Feedback & Lifecycle Execution
Gather customer feedback and usage insights; synthesize findings into product improvement recommendations for the Product Management team
Participate in beta testing, documentation review, and feature validation to ensure product quality and usability
Track product metrics with guidance from senior team members, helping identify risks and opportunities for product enhancement
Cross-Functional Collaboration
Work closely with Sales, Product Management, Technology Support, and Customer Success to ensure coordinated customer experiences and seamless handoffs
Escalate patterns, blockers, or capability gaps with clear context and recommended next steps, demonstrating accountability and proactive problem-solving
Build and maintain relationships with stakeholders across different functions and geographies, incorporating diverse perspectives into your work
All employees are required to work from the office a minimum of 2 days per week.
What We're Looking For:
Basic Required Qualifications:
An S&P Global employee at this level would typically have 8+ years of experience in tax technology, solution consulting, tax operations, or related product specialist roles.
Practical knowledge of at least one tax functional area (e.g., Withholding Tax processes, Tax Reporting workflows, or similar tax compliance areas)
Strong communication and presentation capabilities, particularly in customer-facing settings, with the ability to adapt your communication style to different audiences and effectively respond to questions and concerns
Experience supporting sales conversations, product demonstrations, or technical discovery sessions with tax professionals
Ability to translate tax workflow requirements into structured product insights that can inform product development and enhancement
Comfort working with data, including dashboards, key performance indicators (KPIs), and customer usage patterns to identify trends and opportunities
Demonstrated emotional intelligence, including the ability to recognize emotions, strengths, and weaknesses in yourself and others, and navigate these areas to create the best outcomes
Proven collaboration skills, including the ability to work effectively with colleagues across functions to achieve common goals and build consensus across groups with competing priorities
Strong time management abilities, including the capacity to plan and manage competing priorities and adapt as circumstances change
We require all candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.
Additional Preferred Qualifications:
Experience in a Big Four accounting firm, corporate tax department, or tax technology provider, which provides valuable context for understanding our customers' needs and challenges
Familiarity with product development processes and tools such as Jira (project tracking software) and Confluence (documentation platform)
Demonstrated adaptability, including the ability to make informed decisions and adjust to changing circumstances in a fast-paced environment
Creativity and curiosity, with a track record of bringing new thinking to create innovative, data-driven solutions for tax workflow challenges
Leadership experience, including coaching and empowering others to maximize their performance and achieve team objectives
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.
What’s In It For You?
Our Mission:
Advancing Essential Intelligence.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Global Hiring and Opportunity at S&P Global:
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: Know Your Rights: Workplace discrimination is illegal
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20 - Professional (EEO-2 Job Categories-United States of America), PDMGDV202.2 - Middle Professional Tier II (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)