Tax Examining Technician SEASONAL TERM

Tax Examining Technician SEASONAL TERM

Department: Department of the Treasury

Location(s): Chamblee, Georgia, Covington, Kentucky, Andover, Massachusetts, Austin, Texas, Ogden, Utah

Salary Range: $19.33 - $28.45 Per Hour

Job Summary: Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at www.jobs.irs.gov

Major Duties:

• WHAT IS THE TAXPAYER SERVICES DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Taxpayer Services, Customer Account Services, Electronic Products and Services Support (EPSS), E-Help Desk Operations The following are the duties of this position at the full working level. Provides help desk support by recording the content of calls received from customers who are experiencing problems filing electronically and/or using electronic applications, products or services. Uses system prompts (including worklists) to resolve issues; and accesses various systems, research tools, and IRS technology to resolve a wide-range of technical issues and problems. Supports the testing process for e-file acceptance and/or other registrants and applicants to ensure records are transmitted in the correct format and meets IRS electronic filing specifications; ensures required fields will post to the IRS Master File; and ensures providers understand the mechanics, and processing requirements of electronic filing and other e-products and services. Resolves error rejects. Reviews a wide-range of schemas and business rules using a variety of applications, systems, and databases to retrieve the data needed to resolve reject errors and transmission problems. Extracts information from various systems, applications, and databases to search for required taxpayer information; investigates problems or errors, e.g., researching the cause of error codes, or performing similar actions Conducts suitability to ensure tax compliance, background checks, etc., to various e-products and services as applicable to determine eligibility. Responds to contacts and inquiries regarding the current status of an e-file or other IRS web-based electronic product or service account. This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-07, then you may move from a GS-05 to a GS-07 in as little as two years.

Qualifications: Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: QUALIFICATION REQUIREMENTS: Specialized Experience/ Education GS-05: To be eligible for this position, you must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes experience that is in or related to this position and provided you with the particular knowledge, skills and abilities to perform successfully the duties of this position. Examples of specialized experience include: Experience researching and reviewing records, documents or financial accounts for resolution Experience resolving technical system and application problems/errors Experience communicating with customers orally or in writing Experience following organizational procedures using established guidelines Experience with computer systems and software applications OR EDUCATION: Completed four (4) years above high school in any field, in an accredited business, secretarial or technical school, junior college, college or university. OR COMBINATION OF EXPERIENCE AND EDUCATION: A combination of experience or a combination of experience as described above. For more information on qualifications please refer to OPM's Qualifications Standards.

How to Apply: The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 12/23/2025 and/or cut-off dates in this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 12/23/2025. To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12837409 To begin the application process, click the "Apply Online" button. You will be re-directed to USA STAFFING to complete your application process; answer the online questions and submit all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need was not imported from USAJOBS, you may upload it directly into this application. To protect your privacy, we suggest you first remove your SSN). To complete, you must click the "Submit Application" button prior to 11:59 PM (ET) on 12/23/2025. To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (Welcome | Login.gov). There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed. To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: Welcome | Login.gov . All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/. Are you unsure how to write your federal resume? We are here to help. The Treasury Recruitment Service regularly offers Writing Your Federal Resume training sessions, and other career-related information sessions, to assist you in your career search journey. To register for a session, click here to go to our Career Information Sessions webpage.

Application Deadline: 2025-12-23