About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.About the role
We’re looking for a dynamic and strategic professional to shape the future of our workforce at one of the most stunning resort destinations. In this role, you’ll be the driving force behind Talent Acquisition success across the entire property, crafting and executing strategies that attract exceptional, diverse talent today—and for years to come.
What you will do
Building & Planning Recruiting Strategies.
Develop creative approaches to support the Talent Acquisition Roadmap in identifying and attracting qualified, diverse, active and passive candidates for open positions and future opportunities.
Identify and leverage the right internal/external systems and tools for referral generation, internet sourcing, multi-media advertising, social media, job fairs, university fairs, networking, community involvement/partnerships and third-party assistance.
Builds appropriate and meaningful relationships with universities and colleges
Develop strong ties with international organizations to bring seasonal workers to Whistler. Travel may be required to attend in person job fairs internationally.
Oversee full lifecycle recruiting of top tier candidates including sourcing, screening, interviewing, providing feedback/recommendations, and assisting the candidate through offer negotiations and acceptance, up to Planning Committee.
Lead Recruiter for Critical & Confidential leadership positions.
Leverage Workday to maintain accurate and well-ordered documentation on candidate pipelines and recruiting activities, including all Workday administrative tasks, employment contracts, all new hire documentation and work authorization requirements
Demonstrated knowledge and understanding of Canadian immigration regulations, work permit processes, and compliance requirements to support international hiring
Analyse immigration data and trends to provide insights that inform workforce planning, compliance, and strategic talent acquisition decisions.
Ensure outstanding candidate experiences throughout the interview, offer, and onboarding process.
Learn from others: continually gather feedback from candidates and our interviewing team (including surveys and conversations) to iterate and improve.
Partner and build strong relationships with business and HR leadership, hiring managers and talent acquisition team to determine business staffing needs and then develop and implement cost effective recruitment plans that minimize time-to-fill, optimize fit and retention and place top-quality, diverse candidates in open positions.
Review team performance and coaches weekly to ensure we are hitting all key talent acquisition metrics which includes time to fill.
Provide counsel to hiring managers on matters pertinent to internal mobility and external hiring to ensure adherence to established company policies and procedures, and compliance with local employment laws. Recommend, and manage local third-party vendors, head-hunters, and job Boards.
Ensures the manning guide is accurate and reflects the budget for the year.
Measure and report on talent pool KPIs, including throughput, candidate experience and successful hires.
Own and manage the exit interview process, ensuring insights are captured, analysed, and leveraged to improve retention and enhance the employee experience.
Partner with DPAC and ADPAC on all TA related concerns, escalation etc.
Reporting and Talent Planning
Assess future hiring needs through proactive People Planning activities and understands key metrics to meet hiring goals. Build recruiting strategy to support.
Manage TA Reporting activities and provides meaningful dashboard reporting and insights, communicates the Talent Acquisition story to business leaders.
Employee Value Proposition
Champion Employer Branding and proactively looks for innovative and new industry best practices around recruiting, interviewing, and sourcing to ensure we are hiring top talent and all candidates walk away from their experience with a positive image of the Four Seasons Brand.
Use internal communication streams to promote Careers and employee movements.
Miscellaneous
To conduct Hotel tours for student groups, in a manner and style consistent with the atmosphere and ambience of the Hotel.
Support general People and Culture operations, offering support, including correspondence, recruitment and selection of placement and work experience students, social events co-ordination etc.
To undertake function related project work, as and when directed by the Director of People and Culture or General Manager.
To undertake other duties and responsibilities which, whilst outside the normal daily routine, are within the overall scope of the position.
Participate in management duties in the hotel as required.
Given the seasonal nature of the resort, taking on special projects and initiatives outside of the specific scope of TA as seasonal cadence of TA demands ebb and flow
Assist with day-to-day People and Culture functions, adapting to the unique dynamics of a seasonal hotel environment, including managing workforce needs during peak and off-peak periods
What you bring
5+ years of experience in Talent Acquisition.
Excellent computer skills in Word, Excel, and Outlook
Experience and understanding of luxury hospitality is strongly preferred
Proficient in Microsoft Office with a strong understanding of core administrative processes.
Highly self-sufficient, operating independently to manage full-cycle Talent Acquisition, from workforce planning to candidate engagement
Excellent reading, writing and oral proficiency in the English language
Excellent organizational skills, high level of professionalism, and integrity, while maintaining confidentiality is essential.
Ability to build strong relationships with internal and external stakeholders
Ability to operate computer equipment, technology, and other HR databases (Workday experience preferred but not required)
Ability to multi-task, work autonomously, and collaborate within a fast-paced environment.
What we offer:
Salary Range: $70,000-$80,000
Monthly Housing Allowance
Eligible for Participation in the Annual Incentive Plan
Winter Leisure Pass; ski pass or leisure benefit
Use of the Fitness Facility
Medical, Dental and Sick leave coverage
Employee Travel Program; complimentary and reduced rates at other Four Season
Excellent Training and Development opportunities
Complimentary meal per shift in our employee dining room
Employee Recognition Programs
Dry Cleaning Services
Schedule & Hours:
As our hotel is open 24/7, 365 days a year, we expect our Talent Acquisition Manager to be flexible in working mornings, evenings, weekends, and holidays, as needed.
The typical schedule for this role is Monday-Friday.
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Learn more about what it’s like to work for Four Seasons:
Learn more about Four Seasons Whistler on Social Media:
Instagram: @FSWhistler
Twitter: @FSWhistler
We look forward to receiving your application!
*Our organization is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.