What We Offer:
• Career Development
• Located in Singapore
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/
We offer:
About Dematic
Dematic is at the forefront of integrated logistics and material handling industry. We design, build and deliver innovative cutting-edge automation solutions that power the supply chains of some of the most innovative companies worldwide.
Headquartered in Atlanta, Dematic is a member of KION Group, one of the world’s leading suppliers of industrial trucks and supply chain solutions. We are a global leader with 11,000 employees worldwide and a growing presence in Asia, Middle East and Africa. We offer a collaborative and supportive work environment where you can learn from industry experts within a close-knit team.
Why Join Us?
Passionate about solving technical challenges in advanced warehouse automation? As a Systems Support Engineer, you will troubleshoot and support Dematic systems, manage incidents, and work closely with customers and internal teams to ensure reliable operations. You will also be involved in system commissioning, performance monitoring, and continuous improvement initiatives. If you enjoy hands‑on problem solving and working with cutting‑edge automation technology, join our dynamic team in Taiwan today!
Tasks and Qualifications:
Key challenges/specific functions:
- Provide technical support and trouble shooting of technical issues of Dematic products and systems.
- Incident management of reported problems and faults.
- Problem Management of known problems until a resolution or workaround is established.
- Participation of project work and commissioning of new systems and customer sites in Taiwan.
- Develop and maintain effective and on-going relationships with key customers.
- Ensure all administration work is completed and entered on time and correctly.
- Use hazard identification tools and systems to ensure safe work practices are used and customer sites are hazard free.
- Ensure compliance of all health & safety legislation.
- System monitoring, validation and regression testing.
- Resolve within a reasonable time any system issues or escalate issues within Dematic to the relevant department or manager.
- Report on designed/installed equipment which is not performing to the design specifications.
- Follow company internal policies and team work procedures.
- Involvement in continual improvement activities and updating of internal knowledge base.
- Ensure high standard of service, skill and ability with current products.
- Represent the company in a professional manner at all times.
- Ensure customer satisfaction on all assignments undertaken.
Qualifications and Skills required:
- Tertiary Qualification in Engineering or Computer Science/IT discipline.
- Strong diagnostic and troubleshooting skills in predominately Windows environments (2019, 2022 and 2024).
- Knowledge of MS SQL Servers, networking, LANs and ideally PLC software (i.e., Siemens and Rockwell).
- Knowledge of C#, .NET, Python, Powershell (Windows), HTML will be highly regarded.
- Understanding of OH&S requirements
- Strong communication skills, with the ability to work well with people from many different disciplines with varying degrees of technical and business expertise.
- Ability to analyse and troubleshoot technical issues and problems.
- Customer focused and the ability to build a rapport with clients.
- Ability to work as part of a team and autonomously.
- Ability to work honestly and responsibly without supervision.