Arkansas Children's

Systems Support Analyst Intern

Little Rock Part time

ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.

CURRENT EMPLOYEES: Please apply via the internal career site by logging into your Workday Account (https://www.myworkday.com/archildrens/)and search the "Find Jobs" report.

Work Shift:

Please see job description for details.

Time Type:

Part time

Department:

CC097130 Information Systems

Summary:

Additional Information:

This position will be responsible for installation, maintenance, and general support of all systems within IT Operations. Position will evaluate and perform inventory of all computer hardware and assist Desktop Support and Networking staff.

Required Education:

High school diploma or GED or equivalent

Recommended Education:

Associate's Degree in a related field of study.

Required Work Experience:

High School Diploma/GED, or 2 years of experience in lieu of a diploma/GED.

Recommended Work Experience:

Required Certifications:

Recommended Certifications:

A+ - CompTIA, Network+ - CompTIA, Security+ - CompTIA

Description

1. Observes and monitors computers, database applications, and network equipment for faulty output and errors to ensure overall correct operation procedures.

2. Performs day-to-day maintenance of systems and network hardware.

3. Performs tape management process.

4. Documents the installation and removal of equipment.

5. Prepares old PCs and outdated equipment for removal.

6. Creates and edits inventory databases.

7. Receives and responds to incidents for operational areas.

8. Performs first level support diagnosis and resolves when possible or reports to appropriate technical staff for resolution.

9. Performs other duties as assigned. that are in the determination of management associated with the position and are commensurate with the incumbent's knowledge and experience.

10. Rotating On-Call Pager.

11. Performs other duties as assigned.