Systems Operations Engineer

About this role:

Desired Qualifications:

• Identify and recommend opportunities for technology operations process improvement and development.

• Leverage enterprise tools to digitize workflows as appropriate, asset and configuration management, metrics and measurement of services including availability SLAs, OLAs, mean time to recovery, repeat incidents and issues.

• Work with IT risk management, compliance, and all lines of defense, including Audit, to ensure platform risks are proactively managed.

• Make decisions and resolve issues regarding resources, objectives, and operations of technology to meet business objectives.

• Collaborate with and consult with peers, colleagues, and multiple levels of management/leadership.

• Drive recovery efforts during incident calls. Gather essential information for root cause analysis and stability improvement.

• Inform leadership on ongoing issues through formal communications in alignment with ITIL best practices.

• Ensure the stability, availability, and performance of critical production systems, while driving automation, monitoring, and reliability improvements.

• Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services

• Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards

• Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers

• 2+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, education.

• 2+ years Incident management/sending communications/expediting recovery

• 3+ years of hands-on experience in IT by doing the mainframe applications support work.

• In-depth knowledge of production support processes, including incident management, change management, and root cause analysis.

• Excellent problem-solving skills and the ability to work under pressure to resolve critical issues.

• Strong communication and Interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

• Familiarity with ITIL or other IT service management frameworks is preferred.

• Experience developing monitoring scripts, alerting logic, and automation workflows.  This includes automation of monitoring and alerting workflows.

• Solid understanding of SQL with the ability to write complex queries for data analysis and reporting.

• Mainframe technologies support/operations experience or exposure.

• Technical experience/exposure working with Mainframe technologies, etc. and basic IBM utilities.

• Understanding of payment processing on a large scale.

• Experience/Exposure using monitoring tools (example: Splunk, AppDynamics, Grafana, Geneos ITRS etc.)

• Familiarity with ServiceNow for incident, problem, and change management (opening incidents, reviewing changes, documenting records).

• Excellent leadership, verbal, written, and interpersonal communication skills.

• Experience with change management.

• Understanding of Site Reliability Engineering (SRE) principles, with hands-on experience applying them

Job Expectations:

• Forward thinking and innovative to identify and implement best practices/procedures.

• Ability to independently run incident recovery calls (incident management) and review changes to mitigate risk.

• Coordination with Vertical Application Support Teams:

  • Partner with application owners and support teams to understand system architecture, performance baselines, and critical business transactions.

• Process improvement:

  • Optimize alerts, incident reductions, and reports to provide actionable insights.

• Automation and Scripting: This includes scripting using REXX.

  • Develop automation scripts using REXX to avoid manual work.

• SQL and Data Analysis

  • Use SQL to extract, analyze, and correlate data from monitoring platforms and application databases.

  • Support root cause analysis and performance tuning through data-driven insights.

• Incident Response and Continuous Improvement: This includes managing incidents and changes effectively.

  • Participate in incident triage and post-mortem analysis to identify observability gaps. This includes managing incidents and changes effectively

  • Continuously refine monitoring strategies based on feedback and evolving application landscapes.

• Documentation and Knowledge Sharing:

  • Maintain clear documentation of observability configurations, standards, and best practices.

• Conduct knowledge-sharing sessions with support teams to promote observability and maturity.

Posting End Date: 

5 May 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.