At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?
About the role:
As a Systems Operations Analyst, your skills will keep our industry-changing technology platforms humming smoothly. While building your skills and your career, you’ll support client-facing systems and applications while driving issue resolution and proactively investigating errors.
About the team:
The team is composed of data operators reporting directly to the Service Delivery Manager with close coordination with infrastructure and application teams ensuring high availability of supported applications 24/7.
What you will be doing:
Managing hardware and software in 24x7 processing environment to ensure peak performance at full capacity.
Recognizing abnormal processing conditions and responding appropriately to resolve errors in a timely manner.
Monitoring batch process runs ensuring completion within SLA
Ticket filing for service request and incidents
Initiate bridge calls to collaborate with application and infrastructure support during incidents
What you will need:
Knowledge of financial services industry and mainframe and/or open systems operating systems.
Ability to use production control tools and resources to analyze and respond to all system processing errors.
High school diploma or GED required - Associate’s, bachelor’s or the equivalent experience may be required at higher career levels.
Knowledge on Linux and windows commands
Added bonus if you have:
Certification or knowledge about ITIL standards
Experience in any ITSM Ticketing tool (Jira, Service Now, etc)
What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:
Opportunities to innovate in fintech
Tools for personal and professional growth
Inclusive and diverse work environment
Resources to invest in your community
Competitive salary and benefits
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Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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