Job Purpose:
Provides configuration and support for Cisco Meraki, Windows Servers, Linux, and other server operating systems, and storage in highly virtualized on-premise data centers as well as in the cloud. Ensures code patches are up to date in order to deliver stable and secure operations. Supports project delivery in areas of strong knowledge and places high priority on learning more. May participate in on-call rotations related to critical services in multiple countries.
Acts as a 2nd level resolution support engineering for Incidents escalated by Technology Support engineers (35%):
On-Premises Server Administration (Windows Server / Linux)
Virtual Environment Management (VMware / Hyper-V)
DNS, DHCP, and Active Directory Management
Diagnose and resolve hardware, network, and OS incidents
Support for Migration and Cloud Projects
Improving operational processes tuning KPIs and SLAs for problem and/or issue resolution. (30%)
Collaborates and assist the Major Incident process in case of large outages. (15%)
Seeks and leverages opportunities to expand knowledge and skill base. (10%)
Train and seek for team improvement for low level tiers like Support engineers. (10%)
3 to 5 years of experience troubleshooting as a L2 or L3 Network or Systems Engineer.
Bachelor's Degree with Systems Engineering or Related field of study required.
Advanced English skills
Strong problem-solving and communication skills.
Experience with Windows Server administration, including Active Directory, Group Policy, and user/group management
Experience in creating, configuring and managing storage, virtual machines and virtual network resources.
Experience with network technologies including firewalls, content filters, routing/switching, VLANs, VPNs, and wireless.
Comprehension of networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.
Networking or Servers certifications a plus: CCNA, CCNP, Windows Server Administration Fundamentals, etc.
Other Education / Certifications: VMWare VCA-DBT, Microsoft Azure Fundamentals, MTA Database Fundamentals
Professional, hybrid environment.
On-call availability required as necessary.
Some travel required.
Consistent non-standard work or overtime as business requires.
Key Skills
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!