BASIC FUNCTIONS: This position performs moderate research, design, and systems engineering assignments. This position is also responsible for management support and triage.
QUALIFICATIONS:
• 1+ years of Systems Engineering experience
• BS Engineering/Computer Science or equivalent experience required
TECHNICAL SKILLS:
• Understanding of Job Control Language.
• Basic problem-solving skills.
• Basic knowledge of storage systems such as Linux kernel, UNIX kernel, UNIX file system, and Windows infrastructure.
• Knowledge of virtual server environments and thin client.
• Knowledge of scripts for automation.
• Ability and desire to learn new processes and technologies.
• Basic oral and written communication skills.
ACCOUNTABILITIES:
• Construct simple job control language (JCL) or scripts for processing of workloads by system.
• Apply basic problem-solving skills in multiple operating environments to support assignments involving the execution of a series of related tasks.
• Apply basic knowledge of system components in completing assigned tasks (i.e., storage systems, Linux kernel, UNIX kernel, UNIX file system and Windows infrastructure).
• Diagnose system performance problems.
• Install or troubleshoot programs within system environments.
• Perform online system functions to assist with tasks encountered in execution of daily responsibilities such as utility functions and editing of files.
• Assist in the development lists/scripts for execution of commonly used processes and automation of simple tasks.
• Provide prompt recovery and problem escalation for the exceptions, extrapolating and integrating information within defined boundaries, using multiple system management and problem management tools.
• Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation.
• Work closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery.
• Proper documentation and closure of tasks, changes, and requests.
• All other duties as assigned.
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