Systems Configuration Specialist II, Salesforce

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

As part of the Lightspeed Information Systems department, you will join a team focused on supporting and advancing Lightspeed’s ongoing digital transformation. In this role, you will apply your technical expertise to design, configure, and maintain resilient solutions across our internal systems and platforms. You will work closely with cross-functional teams to troubleshoot issues, resolve bugs in existing features, and improve system workflows to ensure reliability and efficiency. As Lightspeed continues to grow, you will help design and implement enhancements that support the scalability and sustainability of our internal systems. You will also contribute to establishing best practices and improving how systems are configured and maintained. In addition, you will support a collaborative team environment by sharing knowledge and providing mentorship to more junior team members.

What you’ll be doing: 

• Independent Delivery: Independently oversee and complete medium-sized tasks and tickets while proactively seeking solutions before asking for assistance.
• System Design & Enhancements: Identify gaps in systems and make appropriate adjustments to existing architecture and designs when necessary.
• Resilient Solutions: Develop resilient and sustainable solutions from implementation to production, ensuring congruence between new and existing systems.
• Operational Excellence: Use monitoring and appropriate tooling to diagnose production issues and assess performance degradation or improvements over time.
• Risk Management: Understand and assess risk tradeoffs to select appropriate rollout strategies and consider the forward implications of introducing changes (e.g., rollback plans).
• Collaborative Solutioning: Articulate solutions via clean, simple designs and well-written documentation while participating actively in the wider engineering community.
• Peer Mentorship: Provide thoughtful, in-depth feedback on PR reviews and actionable mentorship for entry-level team members to help grow their technical capabilities.
• Continuous Improvement: Identify opportunities for continuous improvements based on proficient knowledge of Lightspeed engineering principles and recommend them to leadership.

What you need to bring:

• Years of Experience: 2–4 years of experience as a System Administrator or Configuration Specialist supporting Salesforce
• Platform Mastery: Proficiency configuring and optimizing workflows such as Salesforce Flows to streamline operations and reduce manual processes.
• Technical Proficiency: Strong understanding of CRM systems, workflow automation, and core technical concepts, consistently applied when implementing and maintaining production configurations.
• Troubleshooting: Ability to independently diagnose, troubleshoot, and resolve system configuration issues, identifying root causes and implementing sustainable solutions.
• System Integration: Experience integrating systems and validating data flows between platforms, with familiarity using tools such as Postman or Salesforce Workbench to interact with REST APIs considered an asset.
• Best Practices: Proven ability to follow and promote technical standards, ensuring configurations, workflows, and integrations are scalable, secure, and maintainable.
• Communication: Ability to clearly document and communicate technical solutions through structured documentation, workflow diagrams, and simple design patterns for both technical and non-technical stakeholders.
• Proactive Problem Solving: Demonstrates initiative in identifying opportunities to improve system configurations, workflows, and operational processes.
• Feedback Culture: Contributes to a collaborative environment by providing constructive feedback and remaining open to input that improves team performance and outcomes.
• Analytical Thinking: Uses data and system performance insights to evaluate workflows, identify inefficiencies, and inform data-driven decisions.
• Engineering Principles: Consistently applies Lightspeed’s engineering principles and contributes to improving system reliability, maintainability, and operational efficiency.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

You’ll enjoy:

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies 
• Equity options, because this is your company too
• Contributions to your pension plan. Your future matters
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook
• Enhanced parental leave to support growing families

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities

At Lightspeed, we carefully consider a wide range of factors when determining compensation, including your skill set, qualifications, experience, and market data. These considerations can cause your compensation to vary. We reasonably expect the total compensation for this position to be in the range of $75,000-$95,000 CAD/annually. Lightspeed also provides a variety of employee benefits including, but not limited to, medical, dental, wellness, life and disability insurance, RRSP plan and match, paid parental leave top-up, and paid time off.Please note that this compensation information is solely for candidates hired to perform work within Ontario and reflects the amount Lightspeed is willing to pay at the time of this posting. This role represents an existing vacancy at Lightspeed. Lightspeed uses artificial intelligence–enabled tools to support certain aspects of the recruitment process; all hiring decisions are made by our recruiting and hiring teams.

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