Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
Everyone at Cleveland Clinic is a caregiver. As a member of our IT and cybersecurity team, you will do more than advance your own skills—you will directly impact patient care by supporting the tools that enable world-class services. In this role, you will complete routine support tasks and contribute to designated project assignments. You will provide input to develop effective solutions, assist with project documentation, and support operational and business objectives, including best technology practices, resource planning, task management, and communications.
A caregiver in this role works remotely from 8:00 a.m. -- 5:00 p.m. with monthly onsite team meetings.
This position requires occasional off-hours and weekend support, which can be exchanged for flexible time during the week. If calendars are up to date, work may start anytime between 7:00 a.m. and 9:00 a.m., with the corresponding end time in the evening.
A caregiver who excels in this role will:
Complete routine support and designated project assignments.
Provide input to develop solutions.
Assist with project documentation, operational and business objectives, best technology capabilities, task level resource requirements, task plans and general communications.
Develop process flow charts and report on project status.
Support the development of information system requirements.
Minimum qualifications for the ideal future caregiver include:
Associate’s degree in information technology, computer science or a related field and three years of experience in Information Technology with experience in applications development and support, end-user training, or equivalent experience in an operational or financial role utilizing the systems or data generated by the systems supported by this position
OR a High School Diploma/GED and five years of experience.
OR a Bachelor’s degree and one year of experience.
Completion of ITIL Foundations certification within 6 months of start date
Preferred qualifications for the ideal future caregiver include:
Microsoft, CompTIA or equivalent certification
Experience supporting enterprise reporting and analytics, including dashboards, operational reports, and ad hoc analysis
Hands-on experience with Power BI, including report development, dataset refreshes, and basic data modeling
Familiarity with Oracle ERP Cloud reporting tools (e.g., OTBI, BI Publisher)
Understanding how Oracle data supports downstream reporting
Experience working with financial, grants, capital, or fixed asset data, including reconciliation and validation for reporting purposes
Ability to analyze business processes and identify opportunities for reporting standardization and automation
Exposure to SQL or similar query tools for data analysis, validation, and troubleshooting
Understanding of data integration and automation concepts, including scheduled extracts, interfaces and workflow-driven reporting
Experience documenting reporting requirements, data definitions and process flows
Ability to partner with business stakeholders to translate reporting and automation needs into system requirements
Experience working in a regulated or compliance-driven environment (healthcare, research, finance, or similar)
Physical Requirements:
Ability to perform work in a stationary position for extended periods.
Ability to travel throughout the hospital system.
Ability to operate a computer and other office equipment.
Ability to communicate and exchange accurate information.
In some locations, ability to move up to 20 lbs.
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities