Systems Analyst Graduate

Hi, I'm Zandile Vanqa your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.

What you'll do

• You will report to the Mgr.: Systems Administration
• Provide L1/L2 application and platform support across SWM toolsets including BMC Helix, Azure DevOps, and Atlassian Confluence
• Support incident, change, and work order lifecycle activities including validation, triage, and basic configuration tasks
• Perform routine system checks such as health checks, login/access validation, and patch/upgrade validation on enterprise Windows-based applications
• Follow structured troubleshooting approaches using logs, runbooks, and documentation to reproduce and resolve issues
• Assist with documentation, SOP updates, and knowledge article creation to improve team reusability and knowledge sharing
• Support basic SQL-related validation, queries, and database checks where required
• Participate in Agile/Scrum ceremonies & ticket-driven work management processes

You should have

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. Remember, you are not solely your CV. Give your transferable skills the chance to tell the full story. Channel the power of YOU and apply!

• South African Citizen
• COMPLETED three-year degree/diploma in Computer Science, Information Technology, or related field
• Service management basics: Understanding of incident / change / work order lifecycle and how ticketing tools are used in IT support (ITIL awareness).
• Tool aptitude: Ability and willingness to learn the SWM toolset – BMC Helix modules, Azure DevOps, Confluence – for L1/L2 support, validation, and basic configuration.
• Basic SQL and database concepts knowledge

You will be part of the 2026 Graduate Program, which will run for 12 months

You will be based in the Centurion or Cape Town offices
 

Technical foundation:

• Comfort with Windows-based enterprise applications, monitoring, and routine checks (health check, patch/upgrade validation, login/access validation).
• Analytical & troubleshooting skills: Structured approach to reproducing issues, checking logs/screens, following runbooks, and documenting findings.
• Communication & documentation: Clear written and verbal communication; ability to update SOPs / knowledge articles / ticket notes so others can reuse the solution.

Mindset

• Reliability
• High ownership
• Able work in global, cross-functional teams
• Automation of repetitive tasks/ Application of AI
• Eagerness to learn SWM applications (Helix, ADO, Atlassian)
  • BMC Helix tools – incident/change handling, service catalogue forms, approvals.
  • Azure DevOps – boards, queries, basic admin (teams, area/iteration paths, permissions).
  • Atlassian Confluence – project/issue navigation, workflows, basic admin concepts.

Preferred

• Hands-on exposure (internship / projects / lab) to any of:
• Basic scripting / automation in any one of: Python, PowerShell, Java, C/C++, or SQL – especially for small utilities, reporting, or integrations.
• Familiarity with integration or automation tools (e.g., Jitterbit, REST APIs, webhooks).
• Exposure to Chatbots / AI
• Experience working in Agile / Scrum teams or with ticket-driven work management (standups, sprint boards, story points, etc.).

Who will love this job?

• A trusted team player- you build strong partnerships across teams and communicate concepts in a clear, practical way
• A growth driver- you adapt quickly in evolving environments and continuously seek opportunities to improve tools and processes
• A game changer- you proactively identify inefficiencies, recurring issues or gaps and recommend thoughtful, scalable solutions
• A leader- you take ownership of challenges and see solutions through from concept to optimisation
• A strategist- you balance business needs with possibilities, ensuring solutions improve productivity and efficiency

Our story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, our technologies and people have helped some of the world's most recognisable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channelling the power of all, we make ordinary customer and employee experiences extraordinary. Our people (CSGers) are committed to doing good work. We're high on respect and low on ego, making us an easy company to do business with and a best place to work. We cultivate a culture based on integrity, innovation, and impact across all our locations, so our people show up as the most authentic version of themselves and can work together to build a more future-ready world.

Location(s):

ZA.Centurion.Office

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.