Systems Administrator – Team Lead

Systems Administrator – Team Lead 

Location: In-office, Full-time 

Are you an experienced IT professional with a passion for leading teams and driving impactful projects? Do you thrive in a fast-scaling tech environment, enjoy solving complex problems, and want to shape the future of embedded payments? If so, we’d love to hear from you. 

Who We Are 

Our vision is a world where all businesses are powered by embedded payments. Modulr enables organisations across the UK and Europe to efficiently pay in, collect, and disburse funds instantly via a range of payment schemes, accounts, and card products. Learn more on our https://www.modulrfinance.com/ and https://www.modulrfinance.com/life-at-modulr. 

What You’ll Do 

• Lead and mentor a team of IT professionals, fostering a collaborative and high-performance culture 

• Oversee the provisioning of hardware, software, and access for new hires, ensuring a seamless onboarding experience 

• Act as the primary on-site IT presence, providing hands-on support and guidance to both your team and end-users 

• React promptly to ad-hoc onsite support requests as and when required, ensuring minimal disruption to business operations 

• Manage and prioritise help desk requests, ensuring tickets are resolved efficiently and to a high standard 

• Troubleshoot and resolve complex hardware, software, and connectivity issues, both in person and remotely 

• Drive project work, from conception through to delivery, including the rollout of new tools, SSO integrations, and automation initiatives aligned with best-practice standards 

• Coordinate and support IT projects, ensuring milestones are met and stakeholders are kept informed 

• Oversee identity, access, and endpoint configuration across Intune, Entra ID (Azure AD), and M365 

• Create and maintain high-quality documentation for technologies, workflows, and processes to support effective knowledge sharing within the team 

• Monitor, collect, and analyse data to report on the health of systems and identify areas for improvement 
  
  
• Share insights and propose improvements to optimise IT processes and enhance the overall end-user experience 
  
• Support and maintain meeting room infrastructure and software 

Who You Are 

What you’ll need 

• Demonstrated experience leading or mentoring IT teams 

• Strong troubleshooting skills across hardware (Windows, macOS, peripherals, AV equipment) and software (cloud-based tools, SaaS platforms) 

• A curious mindset and drive to explore how AI can make a real difference 

• Passion for learning and a desire to develop both yourself and your team 

• Comfort working in a scaling business, where time is critical and change is frequent 

• An academic background in technology or business (beneficial but not essential) 

• Ambition to work in a high-growth tech company 

Nice to haves 

• Experience automating tasks using scripting languages such as Python, PowerShell, or Bash, and exposure to automation/orchestration platforms 

• Familiarity with standards such as ISO27001, Cyber Essentials, or the NIST Cybersecurity Framework 

• IT certifications (e.g. CompTIA A+, Microsoft, ITIL) 

• Experience supporting cloud-based infrastructure 
  
  
• Exposure to endpoint management tools (e.g. Intune, JAMF) 

What We Offer 

• Company Share Option Plan (CSOP) 

• Annual discretionary bonus 

• Flexible benefits allowance (£1000) 

• Wellbeing app with company-funded hours 

• 33 days annual leave (including bank holidays) plus your birthday off 

• Two-day onboarding programme and ongoing learning opportunities 

• Company-wide events
   
• Bike to work / E-bike scheme 

ModInclusion 

We’re committed to building a diverse, equitable, and inclusive culture where everyone feels they belong and can bring their whole self to work. We welcome applications from candidates of all backgrounds.